Underwriting Supervisor, Non-Agency

Underwriting Supervisor, Non-Agency

At JMAC Lending, we've been proudly serving our clients for over 25 years. What sets us apart is our commitment to innovation, exceptional service, and helping our partners grow their business. We go above and beyond the current market options to become the preferred lender for our clients. Our associates are highly qualified and continuously update their knowledge through ongoing education. We pride ourselves on our strong ethical standards and efficient delivery of wholesale and correspondent lending products.

The Underwriting Supervisor, Non-Agency plays a vital role in leading a dynamic team of Non-Agency Underwriters, ensuring that loan decisions are made efficiently, accurately, and in compliance with regulations. This position offers daily leadership, support, and direction to team members, all while prioritizing quality, exceptional service, and operational efficiency. The Underwriting Supervisor will tackle the review of complex loan files, provide escalation support, and act as a knowledgeable resource on Non-QM / Non-Agency products and investor guidelines. Additionally, this role will foster collaboration with Sales, Operations, and various other departments to align with the company's objectives, while mentoring and developing team members to meet both individual and collective performance goals.

This is a Full-Time / Remote Opportunity offering competitive pay ranging from $105,000 - $115,000 annually plus Bonus.

Key Responsibilities :

Team Management

• Ability to underwrite both NON-QM, Jumbo and Closed End Fixed Rate Second Mortgage loans
• Manage an underwriting pipeline of new loans and resubmissions, ensuring adherence to standard service level agreements
• Collaborate with the underwriting team to uphold established service level agreements
• Track underwriter pipelines to guarantee optimum productivity
• Offer guidance and support to underwriting staff as needed by management
• Apply problem-solving skills, sound judgment, knowledge, and experience to effectively address loan-level issues
• Resolve escalations from underwriters and escalate to management as necessary
• Conduct second-level reviews as directed by management
• Execute a specified number of weekly spot checks as outlined by management, reviewing loan files for accuracy, completeness, and compliance with investor and agency guidelines
• Present and escalate loan files to management when required, in accordance with company protocols
• Engage in effective communication with operations and sales teams to ensure exceptional customer service via phone and email
• Collaborate with the post-closing department on any stipulations regarding closed files, relay process outcomes to underwriters and management
• Lead underwriting meetings alongside management
• Facilitate training and coaching for new hires, including both Underwriters and Junior Underwriters
• Conduct team performance reviews and one-on-ones with management
• Participate in interviews for potential candidates with management
• Manage timecards and time-off requests
• Perform additional duties as assigned by management