Talent.com
Deskside Support EUC L1

Deskside Support EUC L1

Service GlobalBaton Rouge, LA, United States
3 days ago
Job type
  • Full-time
Job description

Responsibilities :

  • Provide customer-facing end-user support.
  • Break-fix support for Laptop, desktops, tablets and associated hardware peripherals
  • IMAC support, including large-scale / bulk office moves / re-stack activities (all moves)
  • Support for Operating System, base load software, MS Office suite and other business applications
  • Support for the Imaging devices (print / scan / copy / fax) that includes printers and MFDs
  • Access-related issues with smart card, passwords, and security; application configuration and troubleshooting; and general inquiries
  • Support for the Mobility devices (IOS / iPhone / IPads)
  • VIP and home-based office (HBO) user support
  • Manage the ticket queue in the Remedy system and ensure they are resolved and closed within the defined service level maintenance
  • Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair / replacement)
  • Perform managed print service invoicing / meter read / polling report verification.
  • Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT / AV contacts and stand-by support
  • Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
  • Provide On-call support if required outside business hours on a rotational basis.

Skills Set :

  • Strong understanding of client-based Operating Systems
  • Strong ticketing system experience
  • Proficient understanding of level 1 Helpdesk services
  • Strong understanding of end-user hardware
  • Strong knowledge of client-based applications
  • Proficient with common network protocols (TCP / IP) for device connectivity issues
  • Excellent communication skills (English & Local language)
  • Excellent customer engagement and customer service skills
  • Strong desire to help, share, and assist others
  • Excellent analytical skills, Work Ethic and Problem-solving skills
  • Basic Safety knowledge in order to assist users with ergonomic equipment
  • Ability to lift heavy equipment's within stockroom
  • Customer experience : CSAT focused on Customer is #1 Attitude
  • Professional and courteous and Ability and patience to work in a highly dense client environment
  • Flexible for travelling to remote sites / locations
  • Technical Certification (Microsoft / HP / Dell) in a similar field will be an added advantage

    • Mandatory Skills

    Mandatory Skills? Windows Migration Project

    Create a job alert for this search

    Deskside Support • Baton Rouge, LA, United States