Senior Case Manager

Job Description

Job Description

JOB DESCRIPTION

JOB TITLE : SENIOR CASE MANAGER

DIVISION : SERVICES

FLSA : NON-EXEMPT

REPORTS TO : SHELTER DIRECTOR

LOCATION : QUEENS, NEW YORK

SALARY : $45,000.00 - $50,000.00

SUMMARY :

The Case Manager Supervisor / Senior Case Manager will provide day to day supervision to the case management team in a men’s homeless shelter. He / She will need to work collaboratively with other on-site departments to facilitate effective methods of problem solving and the alignment of strategies.

DUTIES & RESPONSIBILITIES :

• Manages intake and develops a comprehensive assessment for all new participants.
• Develops systems to guarantee the quality and efficiency of casework services.
• Ensures that staff appropriately identifies the needs of the clients, provide appropriate referrals and ensures case manager follow up with resources to promote the program participant’s successful achievement of the service plan goals.
• Ensures assessments, service plans and interactions with the clients are appropriately documented.
• Reviews all required case management documentation and any data collection tool in use.
• Responsible for the supervision of service staff.
• Ensures clear, concise and professional interventions consistent with the Agency’s policies and procedures and evidence based practices.
• Responsible for building collaboration with community service providers.
• Maintains all required documentation / reports and submits all in a timely manner.
• Provides crisis intervention and stabilization as needed.
• Identifies program needs and makes recommendations.
• Performs related tasks as assigned.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS :

Bachelor's or Associate's degree preferred; or High School Diploma with 5 years of relevant experience and supervisory experience. Fluency in Spanish is highly desirable. Ability to work some evenings and occasional weekends as needed. Excellent and demonstrated writing ability. Strong assessment, direct practice, counseling, supervision, community outreach, group leadership and program development experience preferred. Advanced knowledge of MS Word, Excel, and database management skills. Must have own car and a valid NYS driver’s license.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hardworking professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA) :

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.