Bilingual Associate Call Center Representative - Spanish & English

Associate Call Center Representative

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary

Build an exciting, rewarding career with us and play an integral part of Duke Energy's customer success and satisfaction as an Associate Call Center Representative. This role has a high degree of accountability for individual performance in the areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent service and business objectives are achieved. The Associate Call Center Representative will also consult with customers on their billing inquiries, service orders, trouble calls and various other needs. Consider joining the Duke Energy team, where you'll find a friendly work environment, comprehensive benefits, and development opportunities.

We Offer

• Paid Time Off, holidays, and sick leave
• Health, Dental, and Vision Insurance
• 401K plan with company match
• All necessary equipment provided

Pay : The pay rate is $20 per hour (non-negotiable) + Annual and sales incentives provided based on performance + Bilingual specialists receive an additional premium of $1 added to their hourly rate of pay.

Start Date

The start date for this posting is Monday, 1 / 26 / 26. Later cohort start dates may be considered, if necessary, based on business needs. Start date will be confirmed at the time of offer. Training will start on the start date and will last the first 10 weeks, Monday - Friday from 8 : 00 AM to 4 : 30 PM EST. Required first day onsite attendance at a Duke Energy call center location. Training is held remotely after first day onsite attendance. During the 10-week training period, there is no allowance for vacation time or absences. Your continued employment will be contingent on successful completion of the training program.

Responsibilities Include, But Not Limited To The Following

Required Qualifications

Desired Qualifications

Working Conditions

Virtual - Work will be performed remotely but candidates are expected to live within a reasonable commute of a Duke Energy call center facility. Work Schedule work will be performed during hours of operation. Hours of operation - Monday - Friday, 7 : 00 AM 7 : 00 PM EST. Charlotte, NC only hours of operation may include weekends and overnight shifts. Mandatory Overtime & Storm Duty Calls - during times of inclement weather or other major events (such as hurricanes, snowstorms, etc.), employees are expected to be on-call and work extended hours, as well as mandatory overtime, to support higher call volumes. Shift change occurs biannually, but may change at any time due to business need. Access to a reliable high-speed internet and a quiet work environment is required.

What To Expect : Steps In Duke Energy's Hiring Process

Duke Energy Hiring Process + Duke Energy Customer Care Assessment required time sensitive / completion of online test + Please note : the assessment includes a video introduction. You will need access to a camera. Please make sure your camera is working prior to the start of the assessment. If selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview. Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test. It is the policy of Duke Energy to maintain a drug-free workplace.