Associate Director of Admissions Operations - Office of Undergraduate Admissions

Associate Director of Admissions Operations - Office of Undergraduate Admissions

University of Illinois Urbana-Champaign

The Office of Undergraduate Admissions (OUA) is accepting applications for an Associate Director of Admissions Operations to oversee operational responsibilities related to domestic undergraduate application processing, course articulation, and transfer review. This key role will also develop and administer various programs, manage high-level admissions projects, and participate in strategic planning to enhance operational effectiveness, consistency, and alignment with institutional goals. The ideal candidate will be team-oriented, student-focused, adaptable and innovative, and contribute positively to the work environment.

Duties & Responsibilities

• Lead and support teams responsible for transfer admissions and domestic application processing, ensuring efficient, fair, and consistent review of student applications.
• Oversee evaluation and articulation of transfer coursework.
• Manage day-to-day operations of guaranteed admission programs, including direct outreach to students to help them understand eligibility, requirements, and timelines. Facilitate the review and placement of transfer applicants who are eligible under guaranteed admission policies.
• Develop and maintain an extensive knowledge of University of Illinois Urbana-Champaign course offerings, degree programs, and general education requirements.
• Monitor and communicate relevant course updates from the Course Inventory Management (CIM) system.
• In collaboration with the Senior Associate Director, establish annual processing / review schedule and coordinate staff and committee assignments.
• Review possible rescission situations and appeals for transfer applicants, providing recommendations to the leadership team. Oversee the various steps associated with rescinding admission offers for transfer students. This includes coordination with several campus units.
• Ensure compliance with institutional and state regulations as they relate to admissions and course transfers.
• Contribute to the development and maintenance of operational communication and transfer resources, including publication of online and print materials as well as any related email campaigns.
• Serve as the primary backup to the Senior Associate Director, handling questions and problems, making staffing decisions, and representing the office in meetings or at events when needed.
• Supervise or oversee the supervision of staff in various work formats. Train and develop staffproviding clear guidance, setting expectations, and ensuring high standards of service.
• Monitor performance metrics (e.g. productivity, processing times, outcomes) and use data to inform improvements and resource allocation.
• Maintain and improve admissions workflows, systems, and processes. Participate in the annual evaluation of the admission cycle. Help identify problems in the workflow and initiate changes in functional and technical procedures to resolve such issues. Assist in testing of homegrown and vendor systems during upgrades, enhancements, and fixes. Create and update documentation.
• Communicate effectively with students, applicants, and internal and external stakeholders about admissions processes, transfer credit evaluation, and guaranteed admission options.
• Represent OUA on any campus, state, or national committees appropriate to the position.

Required Qualifications

Preferred Qualifications

Knowledge, Skills and Abilities

Appointment Information

This is a 100% full-time Academic Professional position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search. The budgeted salary range for the position is $78,000 - $90,000 annually. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. Sponsorship for work authorization is not available for this position.

Application Procedures & Deadline Information

Applications must be received by 6 : 00 pm (Central Time) on November 10, 2025. For full consideration, application materials should include a cover letter, current resume (including month / year employment dates), contact information for three professional references, and transcripts or proof of degree(s). Please ensure your resume highlights your qualifications / experience for this position. This may include professional, academic, volunteer, or other applicable experience that aligns with the responsibilities and requirements of this role.

Applications not submitted through https : / / jobs.illinois.edu will not be considered. For further information about this specific position, please contact Jennifer Steiling at steiling@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and / or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment / misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and / or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID : 1033403 Job Category : Professional and Administrative