DSHS ESA Support Enforcement Technician

DSHS ESA Support Enforcement Technician

If you have a passion for providing excellent customer service and enjoy working in a fast-paced environment with a variety of tasks, in a positive team environment then consider this exciting opportunity. The Economic Services Administration (ESA), Division of Child Support (DCS) is currently seeking a Support Enforcement Technician to join our customer service team in Yakima. This role will be a full time position that requires an in-office presence 8am - 5pm Monday-Friday. Some of what you'll do :

• Compile, screen, research, and verify information necessary to respond to information requests
• Refer customers to appropriate internal or external contacts following established procedures
• Research and enter data into Division of Child Support (DCS) computer systems
• Meet production goals as established by the work unit
• Interact with a diverse clientele, including individuals who may be emotionally charged, difficult, hostile, or angry
• Operate state-of-the-art imaging equipment and related software to process and store records
• Coordinate services with outside vendors and prepare legal documents for service on employers and clients
• Accept and process payments, documents, and incoming mail, ensuring accurate handling and distribution

What we're looking for :

Who should apply? We are searching for professionals with :

Interested? Apply today! Please include at least three professional references with current contact information when submitting your application. Along with a current resume or letter of interest. Questions? Please reach out to DSHS Recruiter Alex Baclaan at alex.baclaandshs.wa.gov and reference job number #08191. The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

More than Just a Paycheck! Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees. State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year. Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 (1) or the applicable collective bargaining agreement (CBA). Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165 (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. Washington State supports members of the armed forces with 21 days paid military leave per year. Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Leave Sharing, Parental Leave, Family and Medical Leave Act (FMLA), Leave Without Pay. Please visit the State HR Website for more detailed information regarding benefits.