ServiceNow Developer

Job Description

ServiceNow Developer is responsible for collaborating with commonwealth personnel with the ITSM bureau, across the Office of Administration bureaus, System Specialists, SMEs, and Suppliers. The Product Specialist will work closely with Process Owner, Business Analysts, ServiceNow Administrators, and other ServiceNow Developers within ETSO. Certification by ServiceNow as a ServiceNow Certified Developer is preferred but not a mandatory requirement.

Position Duties and Tasks : (As below but not limited)

• Design, develop, and implement ServiceNow applications and integrations.
• Customize core ITSM applications such as Incident, Problem, Change, Request, and CMDB.
• Develop and maintain custom applications / modules using ServiceNow Studio.
• Create workflows, business rules, client scripts, UI policies / actions, and automated tasks.
• Integrate ServiceNow with third-party tools via REST / SOAP APIs and MID Server.
• Collaborate with Business Analysts and stakeholders to gather and clarify requirements.
• Develop reports, dashboards, and performance analytics widgets.
• Perform code reviews, unit testing, and maintain code quality and security.
• Maintain documentation on configurations, customizations, and system architecture.
• Documents all work for future reference.
• Able to work in a team environment.
• Able to communicate effectively orally and in writing.
• Participate in Agile / Scrum development cycles and sprints.

Required Skills :

Desired Skills :

Requirements

Skill

Required / Desired

Amount

of Experience

Hands-on ServiceNow development experience

Required

Years

Bachelor’s degree in computer science, Information Systems, or related field.

Required

Strong knowledge of JavaScript, Glide API, and ServiceNow scripting best practices.

Required

Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay).

Required

Familiarity with Agile / Scrum methodologies.

Required

ServiceNow Certified System Administrator (CSA)

Required

ServiceNow Certified Application Developer (CAD)

Desired

ServiceNow Certified Implementation Specialist (CIS- ITSM, HRSD, Discovery)

Desired

Experience with Automated Test Framework (ATF)

Desired

Exposure to ServiceNow App Engine and Flow Designer.

Desired

Understanding of CMDB and Discovery.

Desired

Knowledge of Employee Service Portal and custom widget development

Desired

Requirements

Skill Required / Desired Amount of Experience Proven work experience with enterprise data governance Required 3 Years Proven work experience with the OneTrust platform (Data Mapping, Data Discovery, Data Catalog, Assessments) Required 2 Years Proven work experience creating documentation for internal and external audiences, technical and business audiences Required 3 Years Proven work experience supporting the creation and presentation of knowledge and training Required 3 Years