IT Technician

Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the city's most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.

Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've been named to the 2025 TopWorkplaces list! If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you! Join our family of team members to be a part of a dynamic work culture and enjoy these amazing at work perks :

Competitive wages

Paid vacation after 6 months of employment

Paid sick time and holiday pay

Health & well-being benefits after 60 days of employment

401(k) with employer matching

Free onsite parking and discounted bus passes

Complimentary meals

Discounted hotel stays

Career development programs and tuition reimbursement

Community volunteer opportunities

This position is responsible for the operation and maintenance of both POS systems. This position will also provide a wider coverage area.

Essential Functions and Responsibilities

Maintain the Micros system both hardware and software

Correct database issue through out the Micros system

Process all Micros changes and menu configurations requests

Organize proper retention of historical data either to disk or tape

Fix or replace non-operational equipment

Maintain the retail systems both hardware and software

Fix or replace defective hardware

Work with the retail manager to ensure proper configuration

Cover weekend hours for a seven day I.T. coverage plan

Establish and conduct a Preventive Maintenance schedule for all printer and PCs

Collect a hardware inventory for comparison to our automated list

Manage and administer all Loews Hotel policies as they relate to the I.T. department

Supportive Functions and Responsibilities

Notifies appropriate individual promptly and fully of all problems and / or unusual matters of significance

Attends all appropriate hotel meetings and training sessions

Promotes and applies teamwork skill at all times

Is polite, friendly, and helpful to all guests, management and fellow employees

Maintains cleanliness and excellent condition of equipment and work area

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Complies with hotel standard, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Ability to make decisions on imperfect information

Agility in multi-tasking

Bias toward action

Decisiveness

Other duties as assigned

Qualifications

Detailed knowledge of software and hardware operating systems to include : Windows OS, MAC OS

Management and operation of : Retail POS and F&B POS (Micros)

Knowledge of network architecture and system design

Effective organization and communication skills