Member Services Representative, AACU Branch Operations

Join The American Airlines Family

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This job is within the American Airlines Credit Union. The role is responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.

What You'll Do

• Open new accounts, sell and process Credit Union services for new and existing members
• Post deposits and process loan payments
• Process various monetary transactions and maintain account information
• Perform Notary Services as required
• Create and promote positive name recognition for the Credit Union
• Work with branch / department managers and leverage cross-selling opportunities
• Research member inquiries and provide solutions as required in a timely manner
• Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
• Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
• Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
• Perform loan interviews, processing and disbursement activities, as assigned by manager
• May work a rotating Saturday schedule depending on job location
• Perform other duties as assigned

The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his / her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All You'll Need For Success

Minimum Qualifications- Education & Prior Job Experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

What You'll Get

Feel free to take advantage of all that American Airlines has to offer :

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

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