Technical Support Escalation Manager

Job Description

Job Description

Ready Credit Corporation

Technical Support Escalation Manager

Eden Prairie, MN

• Must reside in Minnesota with the ability to drive to Eden Prairie on a hybrid schedule

Job Summary

Hybrid technical support role managing new and ongoing kiosk issues – schedule options include Thursday through Monday 8-hours daily with 3 days in-office and 2 days remote or Friday through Monday 10-hours daily with 2 days in-office and 2 days remote. Seeking a results driven professional who is task oriented with strong problem-solving skills. They will maintain and improve uptime on a network that utilizes windows-based PC, LAN Interfaces, WiFi Access Points, and cellular wireless technology to establish a Virtual Private Network on firewall devices to a hosted datacenter.

Essential Functions

Other Functions

Education, Experience and Other Skills

Mental and Physical Requirements

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.

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