Director of Client Experience + Workforce Solutions, Personal Care Services

Director of Client Experience + Workforce Solutions

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. As a Director of Client Experience + Workforce Solutions, you'll contribute to our success in the following ways :

Lead the end-to-end client journey from referral to retention, ensuring service delivery aligns with client care plans.

Oversee scheduling, workforce utilization, and engagement to ensure efficient operations and high fill rates.

Collaborate with leadership to forecast staffing needs, optimize workforce capacity, and remove operational bottlenecks.

Develop and implement data-driven strategies to improve client satisfaction, retention, and workforce stability.

Build and manage high-performing teams through coaching, accountability, and continuous development.

Drive consistency across regional processes, enhance transparency, and ensure compliance with all regulatory and audit requirements.

Partner with payers, providers, and referral sources to strengthen community relationships and support regional growth.

Uphold Elara Caring's mission, values, and ethical standards while fostering a culture of compassion and excellence. Performs other duties / projects as assigned.

What is Required? Bachelor's degree in a healthcare-related field preferred. Minimum of five (5) years in home care, home health, or related healthcare operations with demonstrated success improving client satisfaction and workforce performance. Deep understanding of Medicaid / Medicare and personal care delivery models. Strong operational and financial acumen (fill rate, utilization, contribution margin). Proficiency in data analytics, EVV systems, and workforce platforms (e.g., AlayaCare). Excellent leadership, communication, and relationship management skills. Ability to manage multiple priorities in a fast-paced environment. Knowledge of HIPAA, accreditation standards, and state / federal regulations. LVN licensure required only in Louisiana. Experience developing and managing budgets, KPIs and financial targets. Must be able and willing to travel approximately 50%.

You will report to the Regional Vice President PCS Operations. We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families. Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9. At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location. This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to recruiting@elara.com.