Talent.com
CUSTOMER SERVICE REPRESENTATIVE / INSIDE SALES REPRESENTATIVE - 1

CUSTOMER SERVICE REPRESENTATIVE / INSIDE SALES REPRESENTATIVE - 1

Daikin ComfortLawrenceville, GA, US
30+ days ago
Job type
  • Full-time
Job description

Customer Service Representative / Inside Sales Representative - 1

Daikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our HVAC CSR / Inside Sales Representative position for our branch operations group located at our Lawrenceville, GA branch. The CSR / ISR calls the organization's products and services for prospective and established customers. Whether at the counter, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. The CSR is responsible for meeting established sales quotas. Must be knowledgeable of the organization's policies, procedures, practices, products, and services.

Why work with us?

  • Benefits are effective on day one for all full-time direct hires
  • Training programs are available to help guide team members and develop new skills
  • Growth Opportunities - there is immense opportunities to grow your career
  • You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Position responsibilities may include :

  • Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.
  • Provide excellent customer service via face to face, phone calls and e-mails.
  • Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.
  • Recommend alternate products based on cost, availability or specifications as needed.
  • Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
  • Generate new and repeat sales by providing product and technical information in a timely manner.
  • Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
  • Provide accurate information regarding availability of in-stock items.
  • Assist customers with warranties and returns.
  • Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments.
  • Train new customer service / inside sales representatives.
  • Periodically reach out to customers to determine satisfaction with the organization, products, and services
  • Maintain records and prepare reports on sales activities.
  • Expand knowledge of HVAC products and keep current with latest trends within the industry
  • Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
  • Understand and follow work instructions, operating procedures, and company policies.
  • Participate in additional projects / activities to support ongoing business needs.
  • Nature & Scope :

  • Works within well-defined instructions
  • Uses established procedures and works under supervision to perform assigned tasks
  • Work is closely supervised
  • Knowledge & Skills :

  • Extensive knowledge of HVAC equipment / products is required
  • General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications
  • Effective and high-quality Customer Service / Relationship management skills via walk-ins, phone, and email;
  • Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
  • Good phone etiquette and e-mail etiquette
  • Ability to deal with high-volume customer traffic
  • Effective verbal skills must be able to explain fairly technical parts of information clearly
  • Written skills must be able to effectively & timely communicate via e-mail with customers & accurately input orders
  • Effective organizational skills and time management skills including ability to prioritize and multi-task
  • High level of attention to detail and accuracy
  • Ability to establish positive working relationships with internal and external customers and employees
  • Ability to use good judgment and strong work ethics and integrity on the job
  • Ability to understand and follow procedures, work instructions, and company policies
  • Experience :

  • 1-3 years of progressive sales experience
  • 1-3 plus years in the HVAC industry preferred
  • Education / Certification :

  • High School diploma or GED equivalent, some college preferred HVAC certification preferred
  • Physical Requirements / Work Environment :

  • Must be able to perform essential responsibilities with or without reasonable accommodations
  • Reports To :

  • Branch Manager / Supervisor, Customer Service
  • Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

    The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV / AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.

    Create a job alert for this search

    Customer Service Sales Representative • Lawrenceville, GA, US

    Related jobs
    • Promoted
    Sales Professional - Inside Sales

    Sales Professional - Inside Sales

    Service Corporation InternationalAtlanta, GA, US
    Full-time
    Our associates celebrate lives.Consider the possibilities of joining a Great Place to Work!.As a sales trainee, learn the industry, products, product finance / insurance options, services as well a...Show moreLast updated: 30+ days ago
    • Promoted
    Inside Sales Representative

    Inside Sales Representative

    CorpayPeachtree Corners, GA, US
    Full-time
    Copay is currently looking to hire an Inside Sales Representative within our Fleet division.This position falls under our Fuel line of business and is located in Peachtree Corners GA.In this role, ...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Representative (B2B)

    Sales Representative (B2B)

    JobotAtlanta, GA, US
    Permanent
    Sales Representative - B2B - HVAC - Uncapped Commission (15%) - Car Allowance - REMOTE.This Jobot Job is hosted by : Josh Strickland. Are you a fit? Easy Apply now by clicking the "Apply Now" button ...Show moreLast updated: 8 days ago
    • Promoted
    Inside Sales Representative II Inside Sales

    Inside Sales Representative II Inside Sales

    Builders FirstSourceAtlanta, GA, US
    Full-time
    Ignite Your Career at Builders FirstSource.Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market, is lookin...Show moreLast updated: 30+ days ago
    • Promoted
    Inside Sales Representative

    Inside Sales Representative

    OnitAtlanta, GA, US
    Full-time
    As an Inside Sales Representative, you will play a pivotal role in driving growth in our PE and Investment Banking vertical. You will own the full sales cycle for our Secure Data Room productfrom pr...Show moreLast updated: 8 days ago
    • Promoted
    Inside Sales Representative

    Inside Sales Representative

    FastSignsBuford, GA, US
    Full-time
    As a FASTSIGNS Inside Sales Rep you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as...Show moreLast updated: 30+ days ago
    • Promoted
    Inside Sales Representative

    Inside Sales Representative

    CentiMark CorporationDuluth, GA, US
    Full-time
    CentiMark Corporation is the nation's largest commercial roofing contractor with 100 offices and over 3,500 employees across the US. We have an exceptional opportunity for an Inside Sales Representa...Show moreLast updated: 30+ days ago
    • Promoted
    Inside Sales & Customer Service Rep

    Inside Sales & Customer Service Rep

    FastSignsAtlanta, GA, US
    Full-time
    Fastsigns Of Sandy Springs Inside Sales & Customer Service Representative.Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you l...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Inside Sales Representative

    Inside Sales Representative

    Legacy CountertopsAlpharetta, GA, US
    Full-time
    We’re Hiring : Showroom Inside Sales Representative – Alpharetta (On-site).Bring your energy, people skills, and drive!!! This role is unique in that it combines consultative sales with ...Show moreLast updated: less than 1 hour ago
    Inside Sales Representative

    Inside Sales Representative

    Wesley Finance GroupSandy Springs, GA, US
    Full-time
    Quick Apply
    We don't hire International Candidates.Are you seeking your next thrilling sales opportunity?.Join us as a Inside Sales Representative on a 1099 contract basis. This position is perfect for experien...Show moreLast updated: 18 days ago
    • Promoted
    Inside Sales Rep

    Inside Sales Rep

    United RentalsDecatur, GA, US
    Full-time
    If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!. As an Inside Sales Rep, you will serve as a key customer c...Show moreLast updated: 30+ days ago
    • Promoted
    Inside Sales Representative

    Inside Sales Representative

    DH PacePeachtree Corners, GA, US
    Full-time
    DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned ...Show moreLast updated: 27 days ago
    • Promoted
    Independent Sales Representative

    Independent Sales Representative

    LakeshirtsAtlanta, GA, US
    Full-time
    Independent Sales Representative.Wow customers and rock the sales game : tees, hats, stickers & more.The opportunity : At EMI-TGT, we create travel-inspired, creative products that celebrate lifes be...Show moreLast updated: 30+ days ago
    • Promoted
    Inside Sales Representative (Atlanta)

    Inside Sales Representative (Atlanta)

    Vetoquinol USAAtlanta, GA, US
    Part-time
    This role can be performed anywhere in the USA.The ideal candidate will reside in the region they are assigned.The candidate must be available during Eastern Time Zone hours.The Inside Sales Repres...Show moreLast updated: 2 days ago
    • Promoted
    Inside Sales Representative

    Inside Sales Representative

    Vetoquinol USAAtlanta, GA, United States
    Full-time
    This role can be performed anywhere in the USA.The ideal candidate will reside in the region they are assigned.The candidate must be available during Eastern Time Zone hours.The Inside Sales Repres...Show moreLast updated: 4 days ago
    • Promoted
    Inside Sales Representative

    Inside Sales Representative

    FASTSIGNSBuford, GA, US
    Full-time
    As a FASTSIGNS Inside Sales Rep you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as...Show moreLast updated: 30+ days ago
    • Promoted
    Inside Sales Representative II

    Inside Sales Representative II

    AmerisourceBergen Corporation (Cencora)Atlanta, GA, United States
    Full-time
    Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...Show moreLast updated: 28 days ago
    • Promoted
    In-Home Sales Representative- Quality Craftsmen

    In-Home Sales Representative- Quality Craftsmen

    Luxury Bath TechnologiesAtlanta, GA, US
    Full-time
    Join our growing team here at Quality Craftsmen.Are you looking to work for the best in the business? Quality Craftsmen is a rapidly growing acrylic bath remodeler in the United States.Do you want ...Show moreLast updated: 30+ days ago
    • Promoted
    Inside Sales RepresentativeAtlanta, GA

    Inside Sales RepresentativeAtlanta, GA

    Beyond FinanceAtlanta, GA, US
    Full-time
    At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized ca...Show moreLast updated: 30+ days ago
    • Promoted
    In Home Sales Representative

    In Home Sales Representative

    EntryPoint Doors and WindowsGwinnett County, GA, United States
    Full-time
    Sales representatives will work closely with new and existing customers, other sales team members, sales manager, office staff and management team to grow and promote the sale of Entry Point Doors ...Show moreLast updated: 5 days ago