Loan Officer, Retention

Job Description

Job Description

About Figure

Figure (NASDAQ : FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions.

By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we've originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.

We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance.

About the Role

We're seeking candidates for the Licensed Sales Associate, Retention role to join our dynamic Operations organization! You'll be a critical contributor to our loan retention strategy as you support existing Figure customers through their financing decisions.

The Licensed Sales Associate will engage with customers, consult on financing options (including keeping their current loan or refinancing with us), and ensure a positive experience for all borrowers. You'll thrive in this role if you're obsessed with preventing customer attrition and creating phenomenal customer experiences.

What You'll Do

• Engage with existing Figure borrowers via outbound calling, text, and email to discuss their current loan and financing options
• Assess existing clients' current financial needs in order to find the right loan product, interest rate, or term length to meet their needs (with a primary focus on retention)
• Defend against competitor offers by discussing the costs and benefits of refinancing, guiding clients to a decision that is a win-win for both the client and Figure
• Guide clients through their loan borrowing decision—and help them navigate our fully-digital application process when they choose to refinance with Figure
• Maintain up-to-date knowledge of Figure's products, competitive offerings, and market rate changes
• Consistently beat retention and sales targets every month

What We Look For

Salary

Benefits

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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