Customer Service Associate (Restaurant)

Crew Member

The Crew Member assembles and presents completed treat orders, including stocking, cleaning, and maintaining all customer areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards. Additionally, the Crew Member executes all kitchen operations, ensuring all prepared foods meet restaurant safety and health standards. Cook, assemble and wrap good items; stock all needed products and preparation materials in a clean and safe manner.

Essential Functions

• Communicate clearly, quickly, and politely with co-workers to ensure correct order is served to the customers.
• Prepare treat products following restaurant, health and safety standards and procedures quickly and accurately.
• Properly and safely operate and maintain restaurant equipment including related chill equipment while following all health and safety standards.
• Work as a “team” member to assure constant and consistent quality, service, cleanliness, and value to each customer.
• Clean work area, organize and stock needed items. Move various treat, paper, and cleaning items from other sections of building (or outside building) to immediate work area.
• Control food production process.
• Break down and clean chill area thoroughly every day as assigned by a manager or shift leader.
• Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining / service areas to proper receptacle, sweep, mop, stock, and other cleaning tasks. Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
• Inform manager promptly of all problems or unusual matters of significance.
• Perform other duties and responsibilities as requested by management staff or shift leaders.

Qualifications

For physical requirements of the position, please contact HR for the complete job description.