Hotel Front Desk Supervisor

Job Description

Job Description

As the Hotel Front Desk Supervisor, you will lead the front desk team to ensure exceptional guest experiences while maintaining smooth daily operations. This role requires strong leadership, problem-solving skills, and a commitment to upholding the hotel’s vision, mission, and values. You will oversee staff training, customer service, and administrative responsibilities, acting as a key liaison between the team and guests. This position requires availability to address operational needs as they arise. This will be a 3 pm-11 pm shift and on call for emergencies. You will work alongside the General Manager.

Compensation : $16 hourly

Responsibilities :

• Perform administrative duties in the office such as correcting / confirming timecards and following up on assigned brand or operational checklists and training.
• Be present on the property during shift changes to communicate priorities and support team success.
• Handling customer complaints and queries.
• Train, mentor, and supervise front desk staff to deliver excellent guest service.
• Inspect front desk and back-of-house areas to ensure compliance with brand and company standards.

Qualifications :

About Company

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.