Generative AI Customer Support & QA Specialist

Job Description

This is a remote position.

Company Overview

AI Technology Partners (AITP) is a leader in delivering cutting-edge generative AI solutions and managed services, specializing in secure, customizable AI deployments for enterprises. Our offerings are designed to help organizations unlock the full value of AI while maintaining robust security and compliance across their infrastructures.

Job Overview

We are seeking a Customer Support & QA Specialist to ensure the stability, reliability, and adoption-readiness of AI solutions deployed across enterprise clients. This role blends elements of technical support, QA testing, documentation, and customer advocacy. You’ll work closely with the Customer Success & Enablement team to capture issues, validate agent performance, and ensure client environments are well-documented, reproducible, and high-quality.

This role is critical to scaling client adoption by keeping AI systems dependable, troubleshooting issues quickly, and maintaining strong communication loops between clients and internal teams.

Key Responsibilities

Customer Support

• Capture, document, and triage customer-reported issues.
• Manage support ticket systems (e.g., Jira) to track, prioritize, and assign issues effectively.
• Troubleshoot chat and agent behaviors to identify root causes.
• Act as the first line of technical support, escalating complex issues when needed.

Quality Assurance

Documentation & Environment Management

Collaboration & Training Support

Requirements

Location

Remote, US-based candidates preferred. The role may involve working across multiple time zones.

Compensation

Competitive hourly rate, commensurate with experience.

Benefits

What We Offer

How to Apply

Interested candidates are encouraged to submit their resumes and a brief cover letter outlining relevant experience and why they are a good fit for this role.

Equal Opportunity Statement

AI Technology Partners is committed to equal employment opportunity in all practices and reaffirms that there shall be no unlawful discrimination against any employee or applicant for employment on the grounds of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Requirements

Key Responsibilities : Project Delivery : Oversee the delivery of generative AI solutions from initiation through to completion. Ensure projects are delivered on time, within scope, and budget. Manage risks, milestones, and overall project timeline. Client Liaison : Serve as the primary point of contact for clients during the project lifecycle. Communicate project progress, address concerns, and adapt project plans based on client feedback. Team Leadership : Lead and coordinate cross-functional teams comprising AI developers, data scientists, analysts, and other relevant stakeholders. Foster a collaborative team environment and ensure resources are effectively allocated. Quality Assurance : Ensure the delivered solutions meet the quality standards and requirements of mid-enterprise clients. Implement quality control processes and continuous improvement methodologies. Stakeholder Management : Engage with stakeholders at all levels, including senior management, to ensure alignment and support for project objectives. Functional Oversight : Provide technical oversight and guidance to project teams. Stay abreast of the latest generative AI technologies and methodologies to drive innovation within the company. Problem-Solving : Address and resolve project challenges creatively and effectively. Facilitate decision-making processes to ensure project continuity. Qualifications : Proven experience in project management within the IT services sector (ideally in cloud computing, data, AI or similar areas). At least 5 years of experience in this role is required, preferably working with enterprise clients. Strong understanding of AI technologies and their application in solving business problems. Excellent client-facing and internal communication skills. Strong analytical and problem-solving abilities. Experience leading cross-functional teams. Agile / scrum project delivery experience is required (Agile certification is a plus).