Billing Analyst

Manifest Solutions is currently seeking a Billing Analyst for a position in Columbus, OH.

• Liaise with utilities, customers internal and external to resolve routine and complex billing questions and requests to ensure on time accurate billing.
• Verify accuracy of billing data, review and analyze individual accounts making independent decisions regarding billing activities.
• Serve as the primary contact for large account billing management internally and externally through proactive communication with Sales and Customers, and reviewing all large account billings.
• Identify billing discrepancies and determine root cause of the issue.
• Recognize problem accounts and independently take the necessary steps to resolve issues and revise errors.
• Create manual invoices at a detailed customer level ensuring data integrity.
• Review, analyze and resolve unbilled cycles.
• Communicate and maintain relationships with utilities to troubleshoot issues and verify data.
• Work with IT to improve system-driven automation.
• Responsible for accurately updating and generating reports, analyze and draw appropriate conclusions.
• Comprehend and interpret EDI.
• Ensure SOX Compliance and participate in monthly close process.
• Work closely with the Pricing team to fully understand pricing components, ensure billing processes are aligned and stay abreast of any market driven or Utility changes that affect billing determinants.
• Ensure high degree of customer service for both internal and external customers.
• Ensure processes and training materials are documented and regularly maintained.

Qualifications :