SUPERVISOR, BEHAVIORAL HEALTH SERVICES

Behavioral Health Services Supervisor

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

About The Role

Callen-Lorde is seeking a dedicated Behavioral Health Services Supervisor, to provide direct clinical interventions and support the management of high-quality behavioral health services at our Office of Mental Health (OMH)-licensed clinics. This role involves supervising and coaching on-site and remote therapy and psychiatry providers while acting as a liaison between behavioral health managers and providers. The ideal candidate will have strong leadership and clinical expertise in behavioral health services.

Key Responsibilities

As the Behavioral Health Integrated Services Supervisor, your responsibilities will include :

• Clinical Supervision & Support : Provide supervision, coaching, and support to OMH therapy and psychiatry providers, ensuring high-quality patient care and compliance with regulatory requirements.
• Workflow & Process Improvement : Assess and refine workflows at OMH-licensed sites to enhance patient care and operational efficiency.
• Referral & Patient Management : Oversee behavioral health assessments and referrals, track patient engagement in care, and manage provider assignments based on patient needs.
• Service Coordination : Manage waitlists, facilitate urgent scheduling, and handle requests for therapy reassignments.
• Admissions & Discharges : Facilitate structured patient admissions, transfers, and discharges by reviewing documentation and coordinating appropriate referrals.
• Performance & Compliance Oversight : Ensure provider performance benchmarks are met, including visit volumes, documentation accuracy, and adherence to OMH, DOH, HRSA, and CMS regulations.
• Personnel Management : Participate in hiring, onboarding, and staff performance management, including evaluations, coaching, and disciplinary actions as needed.
• Leadership & Collaboration : Represent behavioral health in interdepartmental meetings and participate in ongoing training and professional development.

Work Schedule

This is a full-time position with evening hours.

Benefits

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse / domestic partner and / or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

Qualifications

Education, Experience :

Desired Characteristics, Skills

Excellent communication and interpersonal skills. Demonstrated leadership skills. Commitment to the mission of Callen-Lorde Community Health Center.