Director, Account Management

MealSuite, an Inc. 5000 Fastest-Growing Company , is a privately owned SaaS organization with 130 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most : improving the quality of patient and resident care.

A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.

We’re looking for an experienced Director, Account Management to join the MealSuite team. Reporting directly to the SVP of Sales & Revenue, you’ll play a pivotal role in shaping and scaling our customer experience strategy - establishing the processes, standards, and culture that will ensure every customer journey is seamless, impactful, and aligned with our mission to deliver exceptional value.

A day in the life as Director, Account Management :

• Lead and mentor the AM Team to perform as a high performance team, resulting in achieving or exceeding account targets.  Support TA activities, training, performance management of AM team
• Establish and execute strategies to retain and grow existing customer accounts.   Forecast revenue from accounts and contribute to strategy planning.
• Partner with Marketing, Customer Success, Partner and Product teams to ensure a seamless customer experience
• Analyze performance metrics and implement processes to improve account management efficiency and reporting.
• Serve as an escalation point for key clients to resolve issues and ensure satisfaction

If the below describe your knowledge, experience and character, this role could be for you :

More to love about working at MealSuite :

This role will require you to work in our office located Dallas, TX and will be onsite 5 days a week.  More than an hour away from the office location?  Apply anyway, and we can talk through your options!

Have we got your attention? Great! Here’s what’s next :

Apply today with your resume and answers to our application questions.

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com .