Bilingual Customer Experience Agent

Job Opportunity

Position Overview : This is a Contract to Hire position based out of Houston, TX. The role involves serving as the first point of contact for Medicare Advantage members, handling inbound inquiries related to benefits, claims, enrollment, and clinical services. The candidate will provide empathetic, accurate, and timely support, use internal systems to manage member information, document interactions, and contribute to process improvements. They must ensure compliance with operational and regulatory standards.

Must-Haves : Bilingual (Korean), 2+ years in customer-facing roles (call center, healthcare, hospitality), strong empathy and listening skills, tech-savvy and able to multitask across systems, resilient and performance-driven.

Nice-to-Haves : Help desk experience, bachelor's degree with part-time work or internship experience.

Employee Value Proposition : Financial : Competitive salary, equity, bonuses, 401k match. Physical : Medical, dental, vision coverage. Mental : Holidays, mental health resources, generous time-off. Professional Development : Learning programs, mentorship, funding. Perks : ESPP, paid parental leave, open-air workspace with natural light and parking.

Pay and Benefits : The pay range for this position is $22.00 - $24.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : medical, dental & vision, critical illness, accident, and hospital, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, and time off / leave.

Workplace Type : This is a fully onsite position in Houston, TX. Application Deadline : This position is anticipated to close on Nov 18, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.