Job Responsibilities
This employee is the direct supervisor of service representatives, health care specialists, and customer service representatives.
Job Responsibilities :
- Interview, hire, train, and supervise quality candidates
- Assist with employee files, including the coordination of employee benefits and evaluations for service representatives
- Interact with medical professionals in the community
- Implement safety programs, which includes maintaining records in compliance with all federal, state, and local regulations that apply to DOT and FDA
- Knowledgeable of CIS and can enter and extract information
- Must be able to fill in when staffing is low
- Knowledgeable of Medicare, insurance rules and regulations, community resources, and medical equipment availability
- Responsible for the CHAP effort for the center
- Organize and focus on special programs (i.e. unit dose, care check, and heartsteps)
- Control inventory and the purchasing of equipment and supplies through central purchasing function
- Implement cost controls
- Promote effective written / verbal communications
- Ensure the quality and safe delivery of medical equipment to patients
- May perform equipment setups in the patients' homes
- Maintain fleet of leased vehicles, establishing routine preventive maintenance schedule
- Always required to be available to the on-call staff and / or take on-call when required to provide service to patients
- May perform service representatives duties when necessary
- Respond to all corporate communications
Supervisory Responsibilities :
Supervise 5-10 employees