Call Center Representative

Job Description

Job Description

TEKsystems is currently hiring Member Service Representatives to start with a Fortune 100 Financial Institution in Pensacola, FL!

Position :   Member Service Representative (Digital Services)

Job Description

• To respond to inquiries and requests from members and other individuals within a 24 / 7 high volume, schedule-driven and structured contact center operation
• Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
• Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and / or other accounts
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
• Handle a call volume of 80-100+ calls daily

Qualifications

Training :  First 6 weeks of training is FULLY onsite. Monday - Friday, 8 : 30am - 5pm

Schedules available (after training) :   Sunday - Friday (Saturdays off and 1 rotating off day during the week), 12 : 30pm - 10pm, 1 : 30pm - 10pm, 2 : 00pm - 11 : 30pm, 3 : 00pm - 12 : 30am

Location :   Pensacola, FL / ability to work hybrid after training with 2 days onsite per week

Job Type & Location

This is a Contract to Hire position based out of Pensacola, FL.

Pay and Benefits

The pay range for this position is $17.50 - $17.50 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a hybrid position in Pensacola,FL.

Application Deadline

This position is anticipated to close on Nov 14, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.