WELCOME / INFORMATION DESK / PATIENT LIAISION

Associate Position

MU Health Care is looking for a dynamic, customer-focused individual to join our Gold Team as an Associate. If you're someone who thrives on making people feel welcomed and supported, this is the perfect opportunity for you. We seek an engaging, approachable candidate who can create an exceptional first impression for visitors, patients, and staff alike. You'll play a key role in ensuring the smooth flow of patients and visitors, answering their questions, assisting with their needs, and offering assistance to make their experience as seamless as possible. The ideal candidate is compassionate, reliable, and able to adapt to a fast-paced environment, all while upholding strict confidentiality and maintaining a high standard of service. If you're looking to be part of a team that values service excellence and positive relationships, we want to hear from you!

At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system the only in mid-Missouri is home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions with growth, opportunity and support every step of the way.

Health, vision and dental insurance coverage starting day one

Generous paid leave and paid time off, including nine holidays

Multiple retirement options, including 100% matching up to 8% and full vesting in three years

Tuition assistance for employees (75%) and immediate family members (50%)

Discounts on cell phone plans, rental cars, gyms, hotels and more

Cordially greet visitors and patients upon arrival.

Ascertain patients' and or visitors' needs, answer questions, give directions, and assist them accordingly to obtain wheelchairs or other services as needed.

Escort, transport, and assist patients / visitors who need help to their destination within the hospital.

Help patients and visitors with taxis / rideshare or other transportation needs, hotels, restaurants, local events and attractions, and access to the internet.

Manage visitor and patient safety guidelines at facility entrances.

Build positive relationships with hospital leadership, physicians, nurses, and staff.

Complete employee, vendor, and visitor verification processes and issue identification badges per facility policies.

Assist vendors as needed.

May complete unit / department-specific duties as outlined in department documents.

Two (2) years of experience interacting with the public. Education may be used in lieu of work experience.

Additional license / certification requirements as determined by the hiring department.

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and / or move objects above the shoulders and below the knees. The employee may frequently lift and / or move objects up to 10 lbs and occasionally move objects up to 25 lbs. This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.

The University of Missouri is an Equal Opportunity Employer.