Document Specialist

Key responsibilities and deliverables

Document production

Produce all work to the highest standards of accuracy within strict deadlines, including

• Creating, formatting and updating a wide range of complex documents, reports, spreadsheets and presentations, adhering to the house-style and utilizing the appropriate tools to ensure efficiency and accuracy.
• Transcribing audio files accurately and efficiently demonstrating solid typing skills
• Converting documents across various packages into house-style, using firm templates, styles and schemes.
• Troubleshooting textual, graphic and printing issues across all packages.
• Accurately interpreting complex fee earner briefs and producing documents within the required timescales, seeking clarification when necessary.
• Supporting creative presentation requests in PowerPoint using template guidelines where appropriate.
• Proofreading and quality checking all work to ensure that completed documents are delivered accurately and to an appropriately high standard. Ensuring all edits have been inserted and make logical and grammatical sense.
• Adhering to working practices for the function.
• Ensuring own technical skills are maintained and updated, including developing extensive knowledge of the firm’s global document templates.
• Troubleshooting document technical issues including using clean-up software such as DocXTool and performs “health checks” on documents as required.
• Assists fee earners and other internal clients with technical queries in all relevant packages by telephone, proxy services or email.
• Assisting in non-document production administration tasks, by exception, when workloads are high across the whole team / service.
• Demonstrating a proactive approach to ensure fee earners and internal clients’ requirements are met, liaising with other functions to support fee earner requirements where necessary eg Freshfields Hub, Design function.
• Supporting workflow processes including booking work and negotiating deadlines as required and works collaboratively with workflow coordinator roles across locations.

Team support and development

Key requirements

This is a hybrid role requiring in office presence three days per week in Freshfields Raleigh office.

Must have previous document production experience in a legal environment or advanced Microsoft Word skills in a document production role in other sectors. Must possess the confidence and motivation to challenge and improve the way that work is done.

Technical Skills :

Personal skills and attributes :