Technical Account Manager Lead Specialist

Role : Technical Account Manager Lead Specialist

Location : Fargo, North Dakota

Experience : 12+ Years

Employment Type : Contract

Interview Type : In-Person or Webcam

Job Summary

We are seeking an experienced Technical Account Manager Lead Specialist to serve as the primary point of contact for our key clients. This role involves managing technical relationships, ensuring customer satisfaction, and driving the successful adoption of our products and services. The ideal candidate combines deep technical expertise with strong client management skills and strategic insight.

Key Responsibilities

Serve as the main technical liaison between clients and internal teams, ensuring that client needs are understood and addressed effectively.

Build and maintain long-term relationships with key stakeholders to foster trust and loyalty.

Oversee technical account strategies, including implementation planning, adoption, and optimization of solutions.

Collaborate with cross-functional teams (engineering, support, sales, product) to resolve client issues and provide proactive solutions.

Identify opportunities for clients to maximize the value of products and services, including upselling and cross-selling initiatives.

Monitor account health and prepare regular reports on client satisfaction, usage metrics, and engagement.

Act as an advocate for clients internally, influencing product roadmap and enhancements based on client feedback.

Lead and mentor junior account managers and technical support staff, promoting best practices and knowledge sharing.

Required Skills and Qualifications

12+ years of experience in technical account management, client success, or related roles.

Strong technical knowledge of software, cloud services, or enterprise IT solutions.

Proven ability to manage complex client accounts and build long-term relationships.

Exceptional communication and presentation skills, capable of engaging both technical and executive stakeholders.

Experience in problem-solving and providing strategic guidance to clients.

Ability to work independently and manage multiple priorities in a fast-paced environment.

Leadership experience with a track record of mentoring and guiding teams.

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).