ServiceNow PPM Implementation Specialist

ServiceNow PPM Implementation Specialist (PM / Business Analyst)

Pay Range : $55–$60 / hour

We are seeking a motivated ServiceNow PPM Implementation Specialist to lead the configuration, deployment, and adoption of the ServiceNow Project Portfolio Management (PPM) module. This hybrid Project Manager / Business Analyst role will collaborate with IT, business stakeholders, and end users to maximize the platform’s value for project, portfolio, and operational work management.

Key Responsibilities

• Lead end-to-end ServiceNow PPM implementation and configuration
• Translate business requirements into technical solutions within ServiceNow
• Configure core PPM features : project tracking, time entry, demand management, resource management, and portfolio / financial planning
• Conduct workshops, gather requirements, and develop functional specifications, process flows, and use cases
• Serve as liaison between technical teams and business stakeholders
• Develop and deliver training programs; drive user adoption and change management
• Optimize platform usage, streamline processes, and create dashboards and reports for project, resource, and operational visibility

Required Qualifications

Preferred Qualifications