Member Services Associate- Scottsdale, AZ (January 2026)

Member Services Associate

Location : Scottsdale, AZ

Start Date : 1 / 26 / 26

Type : Full-Time; Hybrid, In-Office 3 Days / Remote 2 Days

Shift Days : Monday-Saturday for a total of 5 days per week; Specific days to be agreed based on need

Shift Times : Charleston (EST) & Scottsdale (MST) : 8am-5pm, 8 : 30am-5 : 30pm, 9am-6pm, 9 : 30am-6 : 30pm, 10am-7pm, 10 : 30am-7 : 30pm; Specific shifts to be assigned based on business need

Shift Expectations : Your standard schedule will be Monday-Friday, and will include up to 8 Saturdays per year. This will also include up to 3 company holidays per year, with the exception of Thanksgiving and Christmas (which we do not staff)

Compensation : $50,000 annually, plus overtime and monthly $500 bonus potential

Meet the Leadership Team : Kristen Vicino, SVP, Head of Service; Josh Simmons, AVP, Member Services

Who We Are :

PURE Insurance is a reciprocal exchange which is just a fancy way of saying we are owned by the members we insure. Why does it matter? Well, it's part of what makes PURE, PURE! It means that you'll never hear us talk about stock prices or maximizing profit because serving our membership is our only priority. And we can't do that without our proactive Member Services Associates who are the initial point of contact for our members.

Who You Are :

You aim to bring your best every day, are open to being a student and a teacher, comfortable being uncomfortable, and are a culture builder. You have a heart of service, carry yourself with confidence and communicate easily with others. Taking ownership and always following through comes naturally. You find satisfaction in removing obstacles and resolving challenges, so having a completed checklist at the end of each day makes you smile.

What You'll Need :

You know your way around a computer and thrive on getting things done. You can switch between multiple applications to complete a task and quickly jump to the next. You work with pride and determination. Thinking critically and creatively to solve problems is a breeze, likely because you may have previously worked in a hotel, restaurant, school or retail store.

What You'll Do :

• Quickly respond to member inquiries via phone, email, text, and live chat, making it easy for them to work with us
• Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy

Hear From Our Team :

"As a Member Services Associate at PURE, the heartbeat of our team lies in our unwavering commitment to empathy and a genuine passion for customer service. One of the most rewarding aspects of this role is the opportunity to connect with our members on a personal level, understanding their needs, concerns, and aspirations. In essence, being a Member Services Associate at PURE is an opportunity to transform ordinary moments into extraordinary experiences, one conversation at a time." Sarah Breslauer, Member Services Team Lead

An Average Day :

You'll start and end your day at the same time every day during training, and post-training you'll have an assigned shift for your 40-hour work week. During busier seasons, you'll have the opportunity to contribute more and be rewarded with overtime pay. You'll have different daily assignments, so you don't get bored. And there will always be time for personal and professional development.

Our Commitment to You :

First and foremost, PURE starts by setting you up for success! Member Services Associates take part in a comprehensive paid onboarding program that will prepare you to confidently work with our members. You'll also receive a complete set of home office equipment to make you comfortable when you work remotely.

A Culture of Development : Company culture is more than just free lunches and swag (although we love those, too!). At PURE, all employees have regularly scheduled 1X1's with their manager. That's because feedback is a gift and everyone at PURE strives to be better than the day before. We also invest in our employees' professional and personal development through training, Employee Resource Groups (ERGs), and mentorship so when new career opportunities become available, we look internally first.

Commuter Support : Commuting can be expensive. That's why we offer additional support of $100 per month to those who commute into a PURE office three days or more a week.

This role begins with a $50,000 starting salary. After onboarding, you are immediately eligible for overtime and the monthly $500 Exceptional Performance bonus that has no cap on the number of winners! You will also be regularly considered for salary increases every six months with continued overtime opportunities.