Experience Tester

Position Description :

Project Scope

• Functional Requirements : 1. Test-Execution Service
• Deploy a testing engineer / specialist who can follow client-provided scripts and log results in client's defect-management tools (e.g. JIRA, ServiceNow)
• Support iOS, Android, Windows, Mac, web portals, and dealer systems.
• Provide own smartphones and laptops; Client provides vehicles, pre-production hardware, credentials, software access (i.e. Smartsheet, TestRail, JIRA) and facility access. 2. Coordination & Reporting
• Attend Client-run daily stand-ups (remote or on-site).
• Supply defect triage support within four (4) business hours of client request. 3. On-Site Execution
• Conduct Detroit-based vehicle interaction tests for at least 30 % of total test hours during each peak window. 4. Optional Scope (Priced Separately)
• Author new E2EET test cases based on emergent journeys. Deliverables : 1. Test Execution Log (daily) - Accepted when 100 % of executed cases and defect IDs are captured in client tool
• as either a "passed", "failed" or "blocked" status, as aligned with the client Test Manager. 2. Defect Detail Packages (as-found) - Accepted when reproduction steps, environment, and video / screenshot / photo / screen recording are complete. 3. Cycle-Exit Summary (per project) - Accepted when coverage, pass / fail %, defects, and PDCA recommendations are reviewed / approved by client Test Manager 4. Optional New Test Cases - Accepted when reviewed by Test Manager and uploaded to client tool
• . Only for exceptional circumstances if the original test plan did not contain the full scope of the project.
• The tool is specified with each project and can include JIRA, TestRail, SmartSheet or MS Excel. Client will review submitted Deliverables within 2 business days where practical. If a Deliverable is rejected due to non-compliance with agreed criteria or incomplete evidence, Supplier will correct and resubmit promptly. Rework due to Supplier error will not consume planned execution capacity for that day's test schedule.
• Skills

Automation, Quality assurance, Test case, Test automation

• Top Skills Details

Automation,Quality assurance,Test case

• Additional Skills & Qualifications

Skills Required : Acceptance Testing.

• Execute and coordinate E2EET across FIS high integrity commitments and business critical initiatives
• Validate end-to-end customer journeys as the 'Customer Before the Customer', including mobile web / app, in-vehicle and physical
• Identify and escalate potential defects, gaps, or usability concerns to the Test Manager
• Collaborate with the Test Manager to understand customer personas and enable the correct customer mindset for testing
• Provide detailed feedback on test cases from a customer lens of 'what was impressive' and 'what could be improved'
• Complete planned test cycles on time, with = 90% of test cases executed within the committed time period for completion.
• Represent the E2EET team in the daily stand-up test meetings during testing window
• For every test-execution day, if test case completion falls below velocity target, escalate the next day with (1) Root cause of any shortfall, (2) Impact assessment, (3) Recovery action and revised plan to return to on-schedule status.
• Delivery of an executive summary for testing, including a customer-lens assessment on what went well, what didn't and what couldn't be assessed, with at least 1 PDCA (plan-do-check-act) recommendation provided per project, within 2 weeks of completion.
• Screenshot, screen recording, photo or video evidence provided for every test scenario completed

Skills Preferred :

Customer Experience, Customer Insight

• Experience Level

Expert Level

• Pay and Benefits

The pay range for this position is $48.00 - $48.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Dearborn,MI.

• Application Deadline

This position is anticipated to close on Oct 30, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.