AAB Operations Manager I

AAB Operations Manager I

As an Operations Manager you'll be responsible for managing daily operations, ensuring smooth workflow, efficiency, and adherence to applicable policies and procedures. Operations team consists of Relationship Bankers who are the main points of contact for homeowner associations and community management business customers or the teams that make the banker successful. You'll oversee the bankers or teams and handle tasks such as setting goals and objectives, liaising with clients, ensuring transactions are done timely, correctly, and resolving issues. You'll prepare status reports, handle calls and correspondence, and process documentation. One of your key responsibilities will be to support Operations and Sales to build and maintain strong relationships with all key stakeholders and grow relationships by providing excellent customer service in support of business profitability and deposit goals.

Responsibilities :

• Responsible for supporting the Operations Director providing a comprehensive prompt and efficient customer service experience. Ensures that the daily operations run smoothly and efficiently. Provides leadership, training, and guidance to operations staff and supports the completion of daily operational tasks.
• Maintain a strong understanding of all bank products and services provided to clients. Collaborate with Sales team to build trust and enhance the customer relationship by identifying, recommending, and delivering bank treasury management products, service opportunities in support of customer and business line profitability and bank deposit goals.
• Provides direct oversight in mitigating risk, verifying audit compliance, and procedural quality control through operations review. Ensures compliance with established Bank policies, procedures and state and federal regulations.
• Oversee the Operations Team in resolving more complex customer and employee questions, assists in ensuring efficient daily work flow, reviewing work for accuracy and completeness, and approving transactions within given authority levels.
• Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

Requirements :

Benefits you'll love : We offer all the important things you'd want like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company : Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.