Easiercommunications is hiring : Upgraded VoIP Solution for an Optometry Clinic i

Job completed for Upgraded VoIP Solution for an Optometry Clinic in Studio City, CA

Why did the customer contact us?

A busy optometry clinic in Studio City, CA, with 10 staff members. The clinic's existing phone system frequently experienced glitches, leading to dropped calls and missed appointments. They needed a reliable and feature-rich communication system to improve appointment scheduling, patient communication, and internal staff coordination.

Solutions provided :

We installed a reliable, cloud-based VoIP phone system with features designed to enhance a clinic’s efficiency :

• Appointment reminders : Integrated the system with the clinic's patient management software to automate appointment reminders via phone call or text message, reducing no-show rates.
• Multi-level auto-attendant : A professional auto-attendant was configured to direct patient calls to scheduling, billing, or the optical department, streamlining the patient experience.
• Secure internal messaging : A secure internal messaging system was implemented.
• Voicemail-to-email : Transcribed voicemails and sent them to relevant staff members via email, enabling timely follow-ups with patients.

The optometry clinic’s communication infrastructure was significantly improved, resulting in fewer dropped calls and missed appointments. The upgraded system enhanced staff productivity and provided a more professional, efficient, and reliable communication experience for patients.

Team members on this project :

Omar Abdelfattah, Maria Izanhour

Studio City, California

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