Operations Manager Hybrid Delmarva Area

Field Operations Coordinator

We are looking for a calm, organized, and reliable Field Operations Coordinator to help oversee daily operations. This hybrid role bridges ownership and our field technicians ensuring schedules run smoothly, jobs are completed accurately, customers are cared for, and revenue goals are consistently met.

This is a great fit for someone with a background in property management, service operations, or similar roles who enjoys problem-solving, supporting a team, and keeping operations running efficiently.

What You'll Do :

• Coordinate and optimize technician schedules to maximize productivity.
• Support technicians in the field, ensuring they have what they need to succeed.
• Review completed jobs for accuracy, documentation, and customer satisfaction.
• Handle customer escalations with professionalism and empathy.
• Conduct follow-up calls with customers to confirm satisfaction.
• Generate and update estimates with accuracy.
• Monitor accounts receivable and follow up on outstanding balances.
• Act as the in-house expert on our field management software : Service Titan, helping streamline processes and reporting.
• Provide regular updates on key performance metrics.
• Perform other duties as assigned to support the business.

What We're Looking For :

What We Offer :

Flexible work from home options available.