Improvement Analyst II - Department of Pediatrics

Job Opportunity At Children's Hospital of Philadelphia

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

This role executes and creates improvement at various levels of impact by assessing performance & targeting areas for opportunity. This job develops plans, schedules & budgets to improve existing processes & tracks progress to ensure optimal efficiency. The role demonstrates intermediate knowledge of the job and requisite skills. The individual is able to perform most technical aspects of an improvement project. The role may need supervision or mentoring on more advanced assignments.

Effort : The expectation is that time spent on projects will be :

• 100% Tactical (performing and owning technical aspects of a project)
• 0% Transferring Knowledge

1. Demonstrates basic knowledge of quality improvement methodology and tools

Applies the CHOP Improvement framework to a process improvement opportunity.

Understands the phases of problem definition, data analysis to measure performance, methods to assess and document current state, and change management.

Performs most technical aspects of a project, e.g. Process mapping, data collection, and project planning.

Assists project team members to develop ideas for change that will result in improvement and the appropriate scale and setting for testing changes.

2. Facilitation : Builds and facilitates improvement teams.

3. Teaching : May assist with formal training on the CHOP Improvement Framework.

4. Patient Safety : Integrates Safe Keeping Behaviors for Error Prevention (SBEP) into one's own work.

5. Accreditation / Regulatory : Supports regulatory activities

Education Qualifications :

Bachelor's Degree Required

Experience Qualifications :

At least three (3) years of quality improvement, data collection, and / or analytical experience Required

Previous experience in a healthcare related environment Required

At least four (4) years of quality improvement, data collection, and / or analytical experience in a healthcare related environment Preferred

Skills and Abilities :

Advance proficiency with office software (Microsoft Office) including word processing, spreadsheet, and presentation software (Word, Excel, PowerPoint)

Intermediate proficiency with project planning software (Visio)

Basic proficiency with database software (Microsoft Access)

Intermediate knowledge of quality concepts, tools and methods, especially within healthcare

Intermediate knowledge of Statistical Process Control (SPC)

Basic knowledge of change management concept and techniques

Excellent verbal and written communications skills

Strong time management skills

Strong organizational skills

Strong interpersonal skills

Strong customer service skills

Strong critical thinking / problem-solving skills

Strong project management skills

Strong analytical skills

Strong facilitation skills

Ability to maintain confidentiality and professionalism

Ability to gather, analyze and make recommendations based on data

Ability to convey complex or technical information in an easy-to-understand manner

Ability to collaborate with stakeholders at all levels

Licenses and Certifications :

Certi ied Manager of Quality (CQM) - American Society for Quality Control (ASQ) - upon hire - Preferred

or Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality (NAHQ) - upon hire - Preferred

or Six Sigma Green Belt (CSSGB) - International Association For Six Sigma Certification (IASSC) - upon hire - Preferred

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.