General Manager

Mosaic Makers Co - Waco - General ManagerJob Outline

Position Overview :

Mosaic Makers Co seeks an experienced General Manager for our Waco, Texas location. This full-time role combines the functions of a boutique Manager and Merchandising Assistant, focusing on operational excellence, team management, and merchandising strategy implementation. The ideal candidate will possess a strong operational background, adept in managing diverse teams and ensuring a seamless shopping experience, while championing our commitment to local artisans, women-owned, and minority-owned businesses. This role will report directly to Katy (CEO) for all tasks and to our Flagship Location’s (Bishop Arts, Dallas) Creative Ops Manager for merchandising tasks and product purchasing / buying.

The successful candidate will have substantial retail experience, including managing an independent boutique or retail store. They must truly embrace and promote our collaborative, supportive, and kind company culture, and be dedicated to the success of local women. At Mosaic Makers Co, we believe supporting women extends to their families, friends, and communities, magnifying the impact of our mission. The right person for this role will be a strong, independent leader who is unafraid to make decisions and will operate the Waco location with integrity, kindness, and a deep commitment to our values.

Responsibilities :

Merchandising and Product Management :

Implement visual merchandising strategies that align with our brand values as overseen by the Bishop Arts Creative Ops Manager.

Manage product selection and placement, optimizing customer engagement and sales as directed.

Oversee inventory management, including stock levels, barcoding, and product placement.

Report directly to the Bishop Arts Creative Ops Manager for merchandising tasks and delegation.

Team Leadership and Management :

Lead, mentor, and support a team comprising sales associates, sales leads, Assistant Manager, and merchandising assistants.

Ensure efficient store operations, including scheduling, shift management, and staff training.

Foster a positive work environment, encouraging team collaboration and growth.

Handle overall shop management, including staff hiring, performance reviews, and scheduling.

Manage staff shifts and maintain a comprehensive staff calendar.

Store Operations :

Handle day-to-day operations, including opening / closing procedures, customer service, and in-store events, during assigned shifts.

Address operational challenges and implement solutions to improve store performance.

Ensure the store's visual appeal and maintenance of high standards in presentation and tidiness.

On-Call Responsibilities :

Required on call weekdays (M-F) and weekends to respond to any emergencies or urgent matters involving staff or the building.

Provide guidance and support for operational, merchandising, or customer service issues outside regular hours.

Ensure ongoing support and oversight, maintaining the smooth operation of the store.

Use a dedicated communication system for all on-call responsibilities.

Strategic Planning and Performance Monitoring :

Collaborate with the management team on strategic store initiatives and growth opportunities.

Analyze the effectiveness of merchandising strategies and operational processes, making data-driven improvements.

Buying :

Assist in the buying process for the store, including both wholesale and consignment vendor management.

Follow the provided monthly budget to make purchases on Faire and directly from brands as directed.

Ensure product selections align with store values and meet customer demand.

Report directly to the Bishop Arts Creative Ops Manager for buying tasks and delegation.

Reporting :

Prepare monthly reports to present to the CEO, Katy, providing insights on profit margins, popular products, slow-moving inventory, and other key metrics.

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

Requirements :

Commitment of 40 hours per week in-shop or on-site, with no remote work.

Strong operational background with experience in managing diverse teams.

Excellent organizational, communication, and leadership skills.

Ability to handle multiple tasks and prioritize effectively.

Consistent on-call availability to respond to emergencies as needed, being Mosaic’s true point person for the Waco location.

Access to health insurance.

Two weeks of paid time off annually.

Additional Notes : This multifaceted role is perfect for individuals who thrive in operational and merchandising leadership. The position demands a balance of strategic thinking, effective team management, and operational excellence, ensuring the store not only meets but exceeds customer expectations and aligns with our brand’s mission. This full-time role requires a commitment of 40 hours per week.

Mosaic Makers Co, established in 2018, is dedicated to cultivating a vibrant community and empowering female artisans across Texas by showcasing their handmade products in our shop and online. Our mission is to support and uplift women in the creative industry, fostering a positive and supportive work environment. We highly value our staff, recognizing that their passion and dedication are key to our success. At Mosaic Makers Co, we prioritize collaboration, creativity, and the well-being of our employees, ensuring a nurturing space where everyone can thrive.

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