Bilingual Leasing and Occupancy Specialist II (Fairlawn Estates at the T)

Bilingual Leasing and Occupancy Specialist II (Fairlawn Estates at the T)

WinnCompanies is looking for a Leasing and Occupancy Specialist II to join our team at Fairlawn Estates at the T, a 347-unit affordable housing community located in Mattapan, MA.

In this role, you will perform all day-to-day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients. Please note that the pay range for this position is $20.00 / hour to $26.50 / hour. Salary will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
• During the application or recertification process, responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval.
• Remain up to date with any / all federal, state, and / or other regulatory requirements and programs.

Requirements

Preferred Qualifications