Talent.com
Help Desk Technician
Help Desk TechnicianSmithBucklin • Chicago, IL
No longer accepting applications
Help Desk Technician

Help Desk Technician

SmithBucklin • Chicago, IL
30+ days ago
Job type
  • Full-time
Job description

Description

Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, ., is looking for a Help Desk Technician to join our Corporate IT unit in our Chicago office. Corporate IT at Smithbucklin is an invaluable resource that provides support for local office computing network operations and procedures. The Help Desk Technician will work in a team environment supporting end user software and hardware including laptops, printers, network connections and other peripheral equipment.At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.What You Will Do:
  • Perform installs, upgrades, moves and changes for computer workstation hardware and software, printers and other peripheral devices.
  • Act as initial contact for internal and external customer technical support inquiries related to computer workstation hardware and software, telephone, network, operating system, printing and Internet access problems.
  • Provide first level supportand problem escalation if needed, including answering the Help Desk phone, responding to Help Desk Tickets and assisting walkup requests.
  • Meeting set-up and support including Teams/Zoom video conferencing and other setups/cabling as required. Some meetings require after-hours and/or weekend support, alternating with other staff.
  • Troubleshoot, repair, maintain, install and perform testing activities on various computer equipment, peripherals, data communication and computer network systems.
  • Seek feedback from other Help Desk Technicians to optimize and improve support.
This Role Might Be for You If…
  • You work well in a fast-paced team environment.
  • You possess strong verbal and written communication skills for documenting ticket notes and interacting with staff.
  • You demonstrate a positive customer service attitude coupled with the ability to manage multiple tasks.
  • You are self-motivated and an efficient problem solver.
  • You display learning agility by proactively finding solutions when technically challenged.
Basic Qualifications:
  • High school diploma or equivalent education.
  • 0-3 years of relevant professional experience in a support/helpdesk position.
  • Familiarity with Microsoft Windows 11/MacOS.
  • Familiarity with Microsoft Active Directory and Microsoft Entra ID.
  • Familiarity with Microsoft Office Applications (including Outlook, Teams, OneDrive, SharePoint).
  • Familiarity with supporting mobile devices (iOS/Android) for email and multi-factor authentication.
Preferred Qualifications:
  • CompTIA A+, Network+, ITIL Foundation certifications are a plus.
  • Experience troubleshooting a wide range of problems (LAN, WAN, web, hardware, end user software, is a plus.
  • Experience entering data into a ticketing system is a plus.
  • Exposure to remote support tools (., TeamViewer, Zoom, or similar) is a plus.
Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people - regardless of position or compensation - an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.Our hybrid environment offers you the option of working from home two days per week. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines.

Smithbucklin considers several factors when determining compensation, including a candidate's recent coursework, training, experience, and certifications, among other considerations. The expected pay for this role is $50,000Equal Employment Opportunity
At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.
Create a job alert for this search

Help Desk Technician • Chicago, IL

Similar jobs

Service Desk Technician

TriOptus LLCChicago, IL, United States
Full-time

Service Desk Technician (1251619).Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.Apply policies to...Show more

 • Promoted

User Support Services Specialist (Part-time, Evening) - Extension Sites

InsideHigherEdPalos Hills, Illinois, United States
Part-time

User Support Services Specialist (Part-time, Evening) - Extension Sites.Under direction of the User Support Services Coordinator, the User Support Services Specialist is responsible for first level...Show more

 • Promoted

IT Helpdesk Technician

Gulfstream Strategic Placements, LLCChicago, IL, United States
Full-time

We're seeking an IT Helpdesk Technician in the Chicago metro area to troubleshoot and resolve technical issues across devices and systems supporting commercial HVAC operations.Keep field technician...Show more

 • Promoted

Desktop Support Tech

AA2ITChicago, IL, United States
Full-time

Location: 720 E Butterfield Rd, Lombard.The role is specifically requested for and contracted by the C-Level Executive Admins, supporting the highest-level employees.The role is an "Elevated Field-...Show more

 • Promoted

Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCHighland Park, Illinois, United States
Remote
Part-time

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...Show more

 • Promoted

Help a Family Grow via IVF: $60,000-$100,000+ Compensation

The Genesis GroupZion, IL, US
Full-time +1

You have the power to make miracles for our families.If you’ve previously had a healthy pregnancy, you may qualify to help intended parents grow their family via IVF and receive $60,000-$100,000+ i...Show more

 • Promoted

Help Desk Analyst - Overnight shift

1872 ConsultingChicago, IL, United States
Full-time

Help Desk Analyst - 2 openings, both overnight shift.Chicago, IL - hybrid onsite: 3 days/week onsite in the loop, 2 days work from home.Saturday 10:30 PM to Sunday 9:30 AM.Wednesday 10 PM to Thursd...Show more

 • Promoted

Help Desk Level 2 (Contract)

Blue Star Partners, LLCChicago, IL, United States
Full-time

Strong potential for extension or conversion.Hours over 40 will be paid at Time and a Half).We are seeking an experienced Help Desk Level 2 professional to join our client’s remote Application Oper...Show more

 • Promoted

AVP, Privileged Access Management (PAM) Engineer - Delinea Secret Server

Synchrony FinancialCHICAGO, Illinois, United States
Full-time

We are looking for a highly skilled PAM Engineer with proven experience in Delinea Secret Server, Server Suite, and Delinea Just Enough Privilege (JEP) to manage and enhance our privileged access m...Show more

 • Promoted • New!

Patient Care Technician - Entry Level Training Program

DreamboundZion, Illinois, United States
Full-time

Note : This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Looking to ...Show more

 • Promoted

IT User Support Service Desk Support Tech

The University of ChicagoChicago, IL, United States
Full-time

SSD Social Sciences Computing Services: Longacre.Social Sciences Computing Services provides the Social Sciences Division with direct support for research, administrative and teaching technologies ...Show more

 • Promoted

Technology Support Specialist (Summer Help)

Skokie School District 68Skokie, IL, United States
Full-time

Technology/Technology Technical Support Specialist.Deliver expert technical support across the district for computer systems, audiovisual equipment, and network infrastructure.Ensure responsive and...Show more

 • Promoted

Window Clerk/Customer Service - No Experience Required

Postal Jobs AssistHighland Park, Illinois, United States
Full-time

USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide.This role ensures the smooth distribution of mail while offering professional customer support.USPS provide...Show more

 • Promoted

Operations System Support Technician

AudacyChicago, IL, United States
Full-time

Operations Systems Support Technican.Corporate Information Technology.The anticipated starting salary range for individuals expressing interest in this position is $80,000.Salary to be determined b...Show more

 • Promoted

End User Support Technician

Futran Tech Solutions Pvt. Ltd.Chicago, IL, United States
Temporary

Duration: Short-Term Contract (2/3 Months).Education: Bachelor's Degree and/or related experience and/or training; or equivalent combination of education and experience in IT.Experience: 3+ years o...Show more

 • Promoted

Helper

Closets by Design Connecticut W.Chicago, IL, United States
Full-time

Base pay and potential pay increase with annual performance review.Direct track to become promoted with a pay increase.Health, dental, and vision insurance.Paid holidays and paid time off.Extensive...Show more

 • Promoted

Help Desk Technician

Next Step Systems LTDChicago, IL, United States
Full-time +1

Help Desk Technician, Oak Brook, IL.This is a full time permanent Help Desk Technician position.We are looking for well-rounded technologists with experience working with small and mid-sized busine...Show more

 • Promoted

IT Help Desk Technician

RedMane TechnologyChicago, IL, us
Full-time
Quick Apply

IT Help Desk Technician – Chicago.RedMane Technology LLC is an application software consulting and systems integration company based in Chicago.We deliver software solutions for our clients through...Show more