Supervisor - Repair Depot Dept. VII

Supervisory Technician

Supervisory Responsibilities :

• Hires and trains new employees.
• Organizes and oversees the schedules and work of assigned team.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Combine the talents of employees under your supervision to accomplish the objectives of the repair depot such as repair turnaround time, first time fix rate, parts used per repair and repair KPI achievement rate. Develop processes based on customers requirement to achieve the service level agreement (SLA). Prepare standard operation procedures and work instructions by following ISO 9001-2008 format. Perform continuous internal process improvement to increase customer satisfaction and productivity.

Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.

Data Analysis / Communication / Issue Resolution-Prevention % of Job 75%

Warehouse Efficiencies Cost Reduction % of Job 10%

Team Leadership % of Job 15%

Qualifications

Education and / or Experience

Essential Skills :

Competencies :

Working Conditions :

Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement; occasional lifting up to 25 pounds.

SMS InfoComm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.