Patient Services Rep Head and Neck Surgery Oncology
Corewell HealthGrand Rapids, MI, US- Full-time
Patient Services Representative
As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.
Essential Functions
- Responsible for complex patient / customer problem solving, including high level discernment when registering patients in treatment rooms.
- Performs administrative functions, including, but not limited to : assists with patient check-out; schedules patient appointments, incoming / outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multi-department deposit.
- Obtains insurance authorizations and / or verifies that prior authorization has been obtained; assists with retroactive insurance denials / appeals.
- Responsible for complex EMR / EHR scanning and Right Fax faxing and uploading to EPIC.
- Assists with training new team members utilizing standard work.
- Ability to perform the role of Patient Services Representative, Associate when necessary.
- Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Qualifications
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health Cares For You
Primary Location
SITE - Lemmen-Holton Cancer Pavilion - 145 Michigan St - Grand Rapids
Department Name
Ear Nose & Throat - LHCP
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
7 : 30 a.m. to 4 : 00 p.m.
Days Worked
Monday to Friday
Weekend Frequency
N / A
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Patient Service Rep • Grand Rapids, MI, US