Skip Services Admin

Skip Services Admin

At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the worlds most advancedand uncomplicateddigital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values : Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer :

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid vacation, personal, and sick time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We are seeking a Skip Services Admin with experience in administrative support, collections, and repossession. You will be part of a Skip Services team responsible for ensuring efficient workflow, accurate documentation, and timely handling of client and vendor communications for skip tracing operations. You will be involved in performing tasks related to assignments and repossession credit review, monitoring incoming leads and alerts, and serving as a liaison between skip tracers, vendors, and management. In this role, you will have the opportunity to use your experience in managing urgent client account issues, tracking and reporting performance metrics, and ensuring process and compliance adherence. The ideal candidate will have experience in an administrative support, collections, or repossession environment.

Organized. You will maintain organization and accountability by tracking assignments, inventory, and account documentation.

Detail-Oriented. You will ensure all account handling aligns with company policies, compliance requirements, and client expectations, and you will assist in auditing documentation for accuracy.

A Clear Communicator. You will serve as the liaison between skip tracers, vendors, and management and ensure accurate, timely entry of urgent client updates and account notes.

Provide administrative and operational support to Skip Management and Skip Tracers. Perform the tasks of assignments, repossession credit review, and urgent client account issues. Prepare daily, weekly, and monthly reports for internal use and track performance metrics to assist management with decision-making. Monitor and escalate time-sensitive incoming leads, alerts, and vendor updates (urgent updates & Inbox). Assist with the coordination of re-assignments (WTBA) and inventory management (re-allocations). Support and assist any side projects to streamline skip services workflow. Ensure accurate and timely entry of urgent client updates and account notes. Assist in auditing skip tracer documentation for accuracy and completeness. Help maintain consistent adherence to crediting guidelines and internal SOPs.

Your work is performed as a Fully Remote employee. Work hours are 7am-4pm or 8am-5pm (EST).

Previous experience in administrative support, collections, repossession, or related fields. Strong organizational and multitasking skills. Proficiency in Excel / Google Sheets and reporting tools. Clear written and verbal communication skills. Experience with workflow streamlining projects. Familiarity with auditing documentation for accuracy. Experience with tracking and reporting performance metrics.

Compensation Range of Hourly : $17.00 - $20.00