Regional Director of Health Care Operations-Central Region

Job Description

The Goodman Group is seeking an experienced Regional Director of Operations (RDO) to provide strategic and operational leadership for our Senior Living & Health Care Division across the Central Region , which currently includes communities in Minnesota and South Dakota .

In this highly visible role, you will oversee multiple communities, driving excellence in care, service, and operational performance while ensuring alignment with The Goodman Group's mission and Platinum Service® standards . You'll collaborate closely with Executive Directors and interdisciplinary teams to ensure quality outcomes, regulatory compliance, and financial success across your region.

This position offers a flexible, remote-based working environment that includes time spent onsite at assigned communities as well as working from a home office. Reporting directly to the Vice President of Senior Living & Health Care, the Regional Director of Operations plays a key role in advancing The Goodman Group's organizational strategy and fostering a culture of compassionate, results-driven leadership.

The Goodman Group is a privately held company headquartered in Chaska, Minnesota, that manages senior living and health care communities, residential communities, and commercial properties throughout the United States. Collectively, these communities provide homes and services for more than 10,000 residents and employment for over 4,000 dedicated team members.

Recognized as a Top Workplace every year since 2018 , The Goodman Group has also earned the Customer & Employee Approved Award from NRC Health, honoring senior care organizations that deliver exceptional experiences for both residents and employees.

The Goodman Group offers a competitive annual salary ranging from $150,000 to $180,000 , along with a comprehensive benefits package that includes generous paid time off, a 401(k) with employer match, full health coverage, long- and short-term disability, life and pet insurance, and robust employee recognition and engagement programs-plus much more.

Essential Job Functions, Duties, and Responsibilities

• Ensure that outstanding standards for quality care are adhered to, participate and lead teams in maintaining and sustaining regulatory compliance standards.
• Skilled Nursing and Assisted Living communities are to use company best practices and standards of practice, the foundation for which is defined by our Platinum Service® program.
• Work effectively with team members in Sales, Health Services, Culinary, Life Enrichment, Purchasing, Contracting, Legal, JBG Design, and Business Office to advance each community to its highest level of success.
• Maintain physical plant at high standards typical of The Goodman Group communities.
• Establish and maintain proactive community partnerships for the purpose of :
• Maintaining census standards at mature properties and ensure aggressive census fill up in new properties.
• Promoting The Goodman Group mission and Platinum Service® within the properties as well as within the community at large.
• Maintain or regain as appropriate, "facility of choice" reputation in local markets.
• Build high performance teams and plan for their professional development, resulting in staff retention and preferred employer status.
• Actively participate in industry groups / associations and lobby appropriate officials at both local and state levels. Be an industry leader in the Region and position The Goodman Group at the forefront of the industry for the Region.
• Keep current with local and national business trends and seek out business growth opportunities.
• Ensure that all activities and operations are carried out in compliance with local, state and federal regulations and laws governing business operations.
• Lead or assist on special assignments to include program and quality improvement initiatives.

Communities

Reporting to the Regional Director of Operations, Midwest Region, will be 8 Executive Directors for the following communities :

Assisted Living Facility ("ALF") / Independent Living ("IL")

Skilled Nursing Facility ("SNF")

Qualifications

Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism. Must be able to deal tactfully with personnel, residents, family members, visitors, government agencies / personnel, and the general public. Must be able to speak, write and understand English in a manner that is sufficient for effective communication with supervisors, employees, residents, and families.

Education and Experience

Platinum Service®

Platinum Service® is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.

The Goodman Group is seeking a Regional Director of Operations (RDO) for our Senior Living & Health Care Central division. This individual will be leading the Senior Living and Health Care team / s for identified facilities in the Central Region, which currently consists of both Minnesota & South Dakota. This position reports to the VP of Senior Living & Healthcare.

The RDO will have responsibility for all aspects of operations, including but not limited to : quality, finance, customer relations, workforce, service and growth. The charge will be to maintain an outstanding reputation and deliver on performance improvement opportunities. Holds a key role in developing leaders to achieve desired results that align with the facility and organizational strategic goals. The RDO will be based within the Minneapolis / St. Paul metro region, or at a location as determined b y VP of Senior Living & Healthcare that best meets the business needs. The RDO will be required to travel frequently to ensure best practices are maintained as well as keeping a pulse on the local markets for any potential growth opportunities.

The Goodman Group is a privately held company located in Chaska, MN, which manages senior living and health care communities, residential communities, and commercial properties located throughout the United States, which provide homes and services for more than 10,000 residents and employment for over 4,000 individuals.

The Goodman Group has been consistently voted the Top Work Places every year since 2018, along with receiving the Customer & Employee Approved award from NRC Health, which recognizes senior-care organizations across the country for creating an outstanding care experience for their residents & for engaging & inspiring their employees.

The Goodman Group offers a competitive salary of $150,000-$180,000 annual salary, generous PTO, 401K with employer match, full health benefits, long- & short-term disability, life insurance, pet insurance, employee recognition & engagement programs, along with so much more!

Essential Job Functions, Duties, and Responsibilities

Communities

Reporting to the Regional Director of Operations, Midwest Region, will be 8 Executive Directors for the following communities :

Assisted Living Facility ("ALF") / Independent Living ("IL")

Skilled Nursing Facility ("SNF")

Qualifications

Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism. Must be able to deal tactfully with personnel, residents, family members, visitors, government agencies / personnel, and the general public. Must be able to speak, write and understand English in a manner that is sufficient for effective communication with supervisors, employees, residents, and families.

Education and Experience

Platinum Service®

Platinum Service® is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.