SAP SM / CS / OTC Lead— Service (Work Orders & Parts)

Role : SAP SM / CS / OTC Lead— Service (Work Orders & Parts)

Location : Newark, CA (Remote)

Duration : Long Term

• Lead Service OTC on S / 4HANA (S / 4HANA Service / former CS + SD) : service orders by job codes, parts lists, markups / charges, returns / RMA, and billing.
• Migrate work orders & part orders from Salesforce into SAP; fix data model, pricing conditions, and availability (ATP / parts distribution).
• Establish clean documentation : E2E flows from work order creation → parts pick / ship → billing → FI postings; define exceptions and backorders.
• Partner with FI for rev-rec postings; ensure pricing / condition records reflect real-world markups / charges.
• Direct SI teams on config, outputs, IDoc / EDI, and monitoring / exception handling at scale.
• Profile : 15+ yrs SD / Service; deep service parts / after-sales experience; can lead workshops, write precise FS, and hold vendors accountable.