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Client Operation Support

Client Operation Support

eTeamTempe, AZ, United States
8 hours ago
Job type
  • Full-time
Job description

Job Title : Client Operation Support

Location : Tempe, AZ

Duration : 12 Months

Locations :

  • Tempe, AZ or Dallas, TX

3 days in office, 2 home

Primary Responsibilities :

  • Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs.
  • Collaborate with internal teams and senior management to coordinate responses and follow-ups.
  • Monitor internal reporting tools to identify and manage new inquiries and escalations.
  • Conduct detailed reviews of mortgage loans, particularly those in early to late-stage delinquency.
  • Partner with external vendor to track and respond to escalations efficiently.
  • Develop and maintain reporting dashboards to monitor inquiry volumes, response times, aging, and trends.
  • Assess reported issues for potential client impact and facilitate appropriate internal and external communications.
  • Offer backup support to other members of the Servicing Oversight team as needed.
  • Contribute to ad hoc projects and assist management with servicing oversight initiatives.
  • Perform additional duties as assigned by management.

    • Preferred Experience :

  • 3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default management
  • Preferred 1+ years of management / supervisory experience
  • Mortgage servicing experience, including working knowledge of escrow, insurance and tax tracking, payment processing, etc.
  • Working knowledge of applicable regulatory guidelines related to mortgage servicing
  • Adhere to turn time commitments while working in a high-volume environment
  • College degree preferred

    • Skills Required :

  • Excellent organization skills
  • Strong verbal and written communication skills
  • Strong Computer skills- must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office software
  • Preferred knowledge of mortgage servicing tools, including MSP / Director
  • High level of Accuracy and Detail Oriented / multitasking
  • Must have excellent teamwork orientation and the ability to work independently in a fast-moving environment
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    Client Support • Tempe, AZ, United States

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