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Events Coordinator
Events CoordinatorMichaels Stores • Kirkland, WA, US
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Events Coordinator

Events Coordinator

Michaels Stores • Kirkland, WA, US
18 hours ago
Job type
  • Full-time
Job description

Overview

Join to apply for the Events Coordinator role at Michaels Stores in Kirkland, WA. Plan, coordinate, and facilitate events within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Event Coordination

  • Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events.
  • Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
  • Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
  • Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
  • Communicate events with clients and store team members.
  • Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
  • Adjust plans and events based on client's feedback and needs.
  • Create backup or emergency plans to be executed as needed.
  • Ensure client satisfaction for scheduled events.
  • Uphold the company's cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Experience

  • Help customers shop, locate products, and provide them with solutions.
  • Provide fast and friendly checkout experience.
  • Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
  • Educate customers on Voice of Customer (VOC) survey.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in the truck unload, stocking and planogram (POGs) processes.
  • Complete merchandise recovery and maintenance.
  • Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs.
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members.
  • Cross trained in Custom Framing selling and production.
  • Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.
  • Preferred Knowledge / Skills / Abilities

  • Energetic and enthusiastic personality.
  • Ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
  • Excellent people skills.
  • Experience working with children and children's events.
  • Good communication skills including written, verbal, and nonverbal communication as well as listening skills.
  • Strong organizational, interpersonal, and creative problem-solving skills.
  • Retail and / or customer service experience.
  • Physical Requirements & Work Environment

  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
  • If you need help performing these essential functions of your job, please contact your supervisor to determine reasonable accommodations.
  • Public retail store setting taking care of customers; climate controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; frame shop contains glass cutter and heat press; work hours may include nights, weekends, and early mornings.
  • Compensation

    Total Base Pay Range For This Position : $16.66 - $19.40

    Equal Employment Opportunity

    Michaels is an Equal Opportunity Employer. Michaels is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to fully participate in the job application or interview process, perform essential functions, or receive all benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

    For more information, visit www.michaels.com.

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    Event Coordinator • Kirkland, WA, US

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