Manager, Customer Success

Job Description

Job Description

Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner and a market expected to reach $25 billion by 2027.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don't miss it!

About the Role : As a Manager of Customer Success for AMER, you will be responsible for ensuring customer health and success across the region. Reporting to the AVP of Customer Success AMER, you will manage a team of Customer Success Managers (CSMs) while working closely with cross-functional stakeholders to deliver exceptional value to our customers. This is a hands-on leadership role where you'll be expected to lead by example, actively participate in customer engagements, and provide direct guidance to your team in complex situations. This is a remote position that can be based anywhere within US, requiring up to 50% travel within the territory.

You exemplify these traits :

Curiosity - you have a desire to truly understand our customers' business needs.

Creativity - you can find a sustainable path to yes.

Empathy - you connect at a human level with our customers and you genuinely care

Key Responsibilities :

• Lead and manage a regional team of CSMs, including setting targets, providing guidance, and ensuring the team grows alongside Cato's accounts
• Ensure the health, adoption, renewal, and growth of the assigned regional book of business
• Provide oversight and guidance to direct reports, including all personnel matters
• Lead and orchestrate Cato's defined post-sales motion in the region
• Build and maintain strong relationships with key stakeholders at executive and senior levels
• Influence internal cross-functional stakeholders to drive customer outcomes
• Structure and price complex renewal and upsell opportunities
• Monitor and track team and individual performance against goals, conducting regular performance reviews

Required Skills and Experience :

Prior Experience :

As an EEO / Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

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