Desktop Support Specialist

For over 16 years, Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology, Salesforce, AI, Machine Learning, and Technical Writing, we consistently exceed expectations in catering to a wide range of requirements.

Currently we are seeking a “Desktop Support” for one of our clients that is a leading multination corporation.

Position : Desktop Support

Location : Malvern, PA – Onsite

Duration : 6 months

Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow).

• Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned.
• Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds.
• Support Service Request fulfillment and Incident management for all client end users devices, including desktop, laptop, mobile devices and other form factors.
• Provide self-serve capabilities for common requests for Service Desk.
• Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks)
• Support Major Incident calls for Workplace Services

Equal Employment Opportunity

Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.

Warm Regards,

Signature