Information Technology Intern

Summary

The IT Intern provides hands-on experience supporting enterprise IT environments across both network/system operations and end-user technical support. This role is designed to expose interns to real-world IT infrastructure, including networking fundamentals, endpoint systems, and service desk operations, while developing strong troubleshooting and customer support skills.

The intern will assist with day-to-day support requests, device setup, and documentation, while also gaining experience working alongside Network and Systems Engineers on projects related to network connectivity, monitoring, and infrastructure maintenance.

This is a summer internship.

Job Functions

Technical Support / Service Desk

• Provide first-level technical support to end users for hardware, software, and connectivity issues
• Assist with troubleshooting Windows and macOS operating systems
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
• Assist with user account requests, password resets, and basic access issues
• Image, configure, and deploy laptops and peripherals for new hires and equipment refreshes
• Document issues, resolutions, and procedures within the ticketing system
• Escalate complex issues to senior engineers following established processes

Network & Systems Support

• Assist Network and Systems Engineers with day-to-day operational tasks
• Perform basic network troubleshooting (wired and wireless connectivity, VPN access, DNS/DHCP basics)
• Help monitor network performance and availability using monitoring tools
• Assist with installing, labeling, and organizing network and server equipment
• Support endpoint management activities (patching, updates, asset tracking)
• Participate in infrastructure projects such as network upgrades, hardware refreshes, or system migrations
• Learn and follow security best practices related to networking and system access

Preferred Talents

• Experience working in a service desk or customer support role
• Familiarity with Microsoft 365 or Google Workspace
• Exposure to ticketing systems or ITSM tools
• Coursework or labs related to networking or systems administration

Qualifications Preferred

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, Network Engineering, or a related field
• Familiarity with Windows and/or macOS operating systems
• Interest in IT infrastructure, networking, or systems engineering
• Strong problem-solving skills and willingness to learn
• Ability to communicate clearly and professionally with end users

BENEFITS & PERKS

• Flexibility to support your personal life
• Fuel for your day with company sponsored lunches & snacks