Account Support Representative

Now hiring Account Support Representative
Geneseo, NY
Please note, this is an in-office position. Candidates MUST be within commuting distance of Geneseo, NY.
Pay Rate: $17.20 - $17.75 per hour + monthly bonus opportunities
Schedule:Full-Time | Monday-Friday | Daytime Hours
*Flexible scheduling within business hours.
*One weekday per week extends until 9:00 PM.
*Training schedule:Monday-Friday, 8:00 AM-5:00 PM

Customer Happiness Specialist (Yes, It's a Real Job!)

Your voice matters. Step into a Account Support Representative role where you'll help customers, solve problems, and keep customer service running smooth every day.

Why You'll Love This Job:

• Health + Welfare stipend adds an additional $4.23-$4.93/hour
• Benefits start Day 1 - Medical, Dental, Vision and more!
• Direct hire opportunity

You're a Fit If You :

• High school diploma or GED
• Minimum 1 year of collections experience
• Strong reading comprehension, communication, and typing abilities
• Comfortable navigating modern office systems and data tools
• Excellent attention to detail and organizational skills
• Ability to follow structured procedures and work independently
• Must be within commuting distance of Geneseo, NY (in-office only)

What You'll Be Doing:

• Contact individuals with delinquent accounts to discuss repayment options
• Make outbound and inbound calls with professionalism and accuracy
• Conduct skip-tracing to locate updated contact or employment details
• Negotiate payments or escalate more complex cases appropriately
• Document all interactions clearly while following the scripts verbatim
• Verify account details for special circumstances, such as disability or bankruptcy
• Ensure compliance with state, federal, and internal guidelines
• Perform additional duties as assigned based on business needs

"The Staffmark team delivered great service but always checking in on the assignment and making sure everything was going well." Staffmark Associate

Answer calls, not job ads. This is the one - Apply now.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.
With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.
Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.