Global Technical Support Specialist
BARCOGeorgia, VT, US16 hours ago
Job type
- Full-time
Job descriptionProvide expert-level technical support for Cinema products, including hardware and software troubleshooting. Perform extensive phone diagnostics and resolve complex technical issues independently. Investigate and resolve product-related issues such as data discrepancies, system errors, and hardware failures. Prioritize tasks effectively in a fast-paced, "show must go on" environment. Maintain high customer satisfaction through professional communication via phone, email, and service tools. Provide timely updates to service requesters, including corrective actions and estimated resolution times. Conduct occasional customer visits to assess satisfaction and promote product improvements. Process RMAs and orders, ensuring follow-up aligns with service level agreements. Log all service activities accurately and promptly in the CRM system. Escalate unresolved issues to R&D and contribute to maintaining clear documentation. Report discrepancies from partners and customers to management for feedback and improvement. Actively participate in process and product enhancement initiatives. Collaborate with Sales, Product Management, and Engineering teams to provide technical insights and customer feedback. Contribute to knowledge base articles to improve support efficiency and reduce repeat inquiries. Monitor system performance and proactively identify potential issues before they impact customer operations. Generate regular reports on support metrics, trends, and recurring issues to inform product and service improvements. Troubleshoot sound issues during showtime performances. Set up, test, and operate sound equipment for internal lab and occasional customer installations. Provide support to other team members for A / V audio related issues. Must be available to work a flexible schedule including evenings, weekends, and holidays. Extensive understanding of Cinema systems, hardware components, and networking protocols. Certified and recognized as an expert with Cinema systems products. Experience dealing with complex technical issues. Experience with CRM systems : Salesforce and SAP. Agility to interact with different level stakeholders within the organization. Familiarity with SLA and contractual requirements within Cinema industry. Fluency in Spanish, Portuguese or Belgian Dutch. (Preferred but not required) Technical Bachelor or equivalent through experience. Cinema industry certifications.
Overview
Global Technical Support Specialist. Date : Sep 15, 2025. Company : Barco. GLOBAL TECHNICAL SUPPORT SPECIALIST. As a key member of the Barco Global Support Center, this role ensures uninterrupted Cinema Support by delivering expert-level technical assistance for both hardware and software systems. Operating in a 24 / 7 support environment, including weekends and holidays, the specialist resolves complex issues, maintains high customer satisfaction, and contributes to continuous product and process improvements.
Main Accountabilities
24 / 7 Global Support
- Participate in on-call rotations efforts to ensure 24 / 7 support coverage – including weekends and holidays. (Required)
Technical Support & Diagnostics
Customer Communication & Satisfaction
Operational & Process Support
Monitoring & Reporting
Audio Specialty (Preferred)
Additional Responsibilities as assigned.
Experience & Competencies
Education
D&I Statement
At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.
Read here how we do this
Nearest Major Market : Dallas
Nearest Secondary Market : Fort Worth
J-18808-Ljbffr
Create a job alert for this search
Technical Support Specialist • Georgia, VT, US
Related jobs
NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing.Haywar...Show moreLast updated: 16 hours ago
Springboard Healthcare is seeking a travel CT Technologist for a travel job in Berlin, Vermont.Job Description & Requirements.
Springboard Healthcare Job ID #785461.Pay package is based on 8 hou...Show moreLast updated: 30+ days ago
A company is looking for a Global Underwriting Knowledge Management Specialist.Key Responsibilities Support management and implementation of knowledge-sharing initiatives Assist in content manag...Show moreLast updated: 30+ days ago
Posting Summary : Perform technical and data management support of the student information system (Banner) as it relates to the Graduate and Undergraduate Admissions Offices.Provide oversight of dat...Show moreLast updated: 16 hours ago A company is looking for a Supervisor of Technical Support to provide customer support and leadership within their support team.
Key Responsibilities Provide high-quality technical support and tro...Show moreLast updated: 30+ days ago A company is looking for a Technical Support Specialist - Azure & Microsoft Tools.Key Responsibilities Provide advanced technical support to a global community of technical professionals Trouble...Show moreLast updated: 1 day ago 
CT Technologist for a travel job in Berlin, Vermont.Job Description & Requirements.GetMed Staffing is searching for a strong CT Tech to assist our traveler-friendly client.A minimum of 1-2 year...Show moreLast updated: 30+ days ago
MedPro Healthcare Allied Staffing is seeking a travel CT Technologist for a travel job in Saint Albans, Vermont.Job Description & Requirements.
Joint Commission-certified staffing agency, is see...Show moreLast updated: 19 hours ago
Medpro Healthcare Staffing is seeking an experienced CT Tech for an exciting Travel Allied job in Saint Albans, VT.Shift : 3x12 hr days Start Date : 10 / 27 / 2025 Duration : 13 weeks Pay : $2372 / Week.Jo...Show moreLast updated: 1 day ago
AlliedTravelCareers is working with Host Healthcare to find a qualified CT Tech in Berlin, Vermont, 05602!.Host Healthcare is an award-winning travel healthcare company with an immediate opening fo...Show moreLast updated: 30+ days ago AlliedTravelCareers is working with CrossMed Healthcare Staffing to find a qualified CT Tech in Berlin, Vermont, 05602!.At CrossMed Healthcare Staffing, we aim to create lasting impressions whereve...Show moreLast updated: 30+ days ago A company is looking for a Senior Customer Support Specialist.Key Responsibilities : Process orders for products and services, ensuring proactive follow-up on order status and details Investigate...Show moreLast updated: 30+ days ago A company is looking for a Technical Support Specialist to provide assistance and support in technical issues.Key Responsibilities Assist employees with technical requests and manage user experie...Show moreLast updated: 30+ days ago AlliedTravelCareers is working with GetMed Staffing to find a qualified CT Tech in Berlin, Vermont, 05602!.GetMed Staffing is searching for a strong CT Tech to assist our traveler-friendly client.A...Show moreLast updated: 21 hours ago A company is looking for a Legal Technology Specialist - CLM (contract).Key Responsibilities Serve as the first point of contact for DocuSign CLM support, managing user requests and workflow issu...Show moreLast updated: 1 day ago 
Fusion Medical Staffing is seeking an experienced CT Tech for an exciting Travel Allied job in Saint Albans, VT.Shift : Inquire Start Date : 10 / 27 / 2025 Duration : 13 weeks Pay : $2160 / Week.Facility i...Show moreLast updated: 14 hours ago A company is looking for a Community Support Specialist (Part-Time).Key Responsibilities Triage and prioritize support requests from various sources Collaborate with teammates across time zones ...Show moreLast updated: 1 day ago 
Host Healthcare is seeking a travel CT Technologist for a travel job in Berlin, Vermont.Job Description & Requirements.Pay package is based on 8 hour shifts and 40 hours per week (subject to co...Show moreLast updated: 30+ days ago
- Promoted
- New!
Technical Support Specialist
Hayward Holdings, Inc.Georgia, VT, USFull-time
- Promoted
Travel CT Technologist
Springboard HealthcareBerlin Corners, VT, USFull-time
- Promoted
Global Underwriting Knowledge Specialist
VirtualVocationsBurlington, Vermont, United StatesFull-time
- Promoted
- New!
Technical Support Specialist
University of VermontBurlington, VT, USFull-time
- Promoted
Technical Support Supervisor
VirtualVocationsBurlington, Vermont, United StatesFull-time
- Promoted
Technical Support Specialist - Azure
VirtualVocationsBurlington, Vermont, United StatesFull-time
- Promoted
Travel CT Technologist
GetMed Staffing, Inc.Berlin Corners, VT, USFull-time
- Promoted
- New!
Travel CT Technologist
MedPro Healthcare Allied StaffingSaint Albans, VT, USFull-time
- Promoted
Travel CT Tech - $2372 / Week
Medpro Healthcare StaffingSaint Albans, VT, USFull-time
- Promoted
Travel CT Tech - $2,643 to $2,833 per week in Berlin, VT
AlliedTravelCareersBerlin, VT, USFull-time
- Promoted
Travel CT Tech - $2,728 per week in Berlin, VT
AlliedTravelCareersBerlin, VT, USFull-time
- Promoted
Senior Customer Support Specialist
VirtualVocationsBurlington, Vermont, United StatesFull-time
- Promoted
Technical Support Specialist
VirtualVocationsBurlington, Vermont, United StatesFull-time
- Promoted
- New!
Travel CT Tech - $2,947 per week in Berlin, VT
AlliedTravelCareersBerlin, VT, USFull-time
- Promoted
Legal Technology Specialist
VirtualVocationsBurlington, Vermont, United StatesFull-time
- Promoted
- New!
Travel CT Tech - $2160 / Week
Fusion Medical StaffingSaint Albans, VT, USFull-time
- Promoted
Community Support Specialist
VirtualVocationsBurlington, Vermont, United StatesPart-time
- Promoted
Travel CT Technologist
Host HealthcareBerlin Corners, VT, USFull-time