Customer Service Representative

Job Description

Job Title : Customer Service Representative

Location : East Syracuse, NY

Pay : $19.00 / hr

Schedule : Monday–Friday, 8 : 00 AM–4 : 30 PM

Job Description :

Handle inbound calls and emails from distributors across North America for Client's family of brands. Provide order assistance, product support, warranty details, and dealer referrals. Enter and process transactions such as orders, claims, and invoices in company systems. Route calls to appropriate departments and document interactions accurately.

Requirements :

High School Diploma or GED

Proficient in Microsoft Office (Excel, Word)

Typing speed 35–45 WPM

Strong verbal, written, and interpersonal communication skills

Experience with SAP, Salesforce, or call center systems a plus

Excellent organization, time management, and follow-up skills

Benefits Info

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.