Customer Service Representative

Russell Tobin's client is hiring a Customer Service Representative in East Syracuse, NY

Employment Type: Contract

Location: Onsite - East Syracuse, NY 13057

Schedule: Monday–Friday 10:30 AM – 7:00 PM

Pay rate: $17-$20/hr

Responsibilities:

• Handle inbound calls about orders, order status and tracking and general customer service inquiries
• Make outbound calls to follow up on pending orders and jobs
• Manage an average call volume of approximately 8 calls per hour
• Accurately document interactions and resolutions
• Use professional, courteous communication at all times
• Resolve customer issues efficiently, aiming for first-contact resolution
• Collaborate effectively with team members and leadership

Requirements:

• High School diploma or equivalent preferred but not required
• Strong written and verbal communication skills
• Ability to perform basic math
• Intermediate PC skills, including: Windows operating systems, Microsoft Office Suite, Internet and web browsers
• Customer-focused mindset with a commitment to quality service
• Ability to work effectively in a team environment

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.