Office Administrator

Operations Administrator

As our nationwide growth accelerates, our Operations team in Boston plays a key role in driving forward our mission of Bringing Happiness to Every Home by delivering a five-star experience for our customers who require a post-installation service.

As an Operations Administrator at West Shore Home, you will contribute to this mission by supporting several business functions and handling all administrative tasks for the office. You will report directly to our General Manager and work closely with the local Installation & Sales Managers, as well as the Operations Administrative Manager.

Why Work at West Shore Home?

We are on a mission to do something that has never been done before to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2025 Top Workplaces USA award as one of the nation's top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.

What You'll Contribute

In this role, you can expect to:

• Enter data from sales documents into Salesforce
• Order requested supplies for the office, sales team, and management
• Print install packets, service tickets and pre-installation sheets daily for distribution
• Process customer payments including check and credit card payments as needed
• Provide walk-in candidates with job applications and assessments and scans completed paperwork to HR
• Greet all customers, applicants and vendors as they arrive
• Maintain the overall appearance of the showroom and common areas

What It Takes to Succeed

At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We'll provide you with the training and tools to set you up for success, and we hope that you'll bring:

• A high level of organization and detail
• A commitment to processes and structure in your day-to-day work
• Administrative or office management experience in a fast-paced work environment

We Invest in YOU

We believe that when employees know they are valued and safe, they'll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us.

We've got you covered with:

• Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)
• 401K retirement plan with company match
• Paid holidays and paid time off (PTO)
• Continued training & leadership development opportunities
• Unlimited professional and personal growth potential

More to Know

• Schedule: Non-exempt role with standard hours Monday-Friday 8:00AM-5:00PM
• Location: Boston, MA
• Seniority Level: Entry-level

Our Growth Story

What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 2,500 employees across 16+ states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal becoming America's Most Admired Home Remodeling Brand. We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of, there is no better place to do so.