IT Support Specialist L2Artech LLC • Parsippany, NJ
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IT Support Specialist L2
Artech LLC • Parsippany, NJ
30+ days ago
Job type
- Full-time
Job descriptionExperience with global IT systems and support structures Familiarity with KPI maintenance and performance metrics Previous experience in a similar role within a global organization Provide second-line support to end users across various global locations Act as an escalation point for unresolved technical issues before transferring tickets to other resolver groups Maintain current KPIs that align with the L2 support team Inclusive and diverse work environment Opportunities for professional growth and development Supportive team culture focused on collaboration and innovation
Job Title :
IT Support Specialist – L2
Location : Parsippany, NJ
Salary Range : Competitive
Introduction
Join our dynamic team as an IT Support Specialist, where you'll provide essential second-line support to our diverse global user base. This role is crucial in ensuring seamless technical operations across multiple regions, including EOC, WOC, and Canada offices.
Required Skills & Qualifications
- Strong problem-solving skills with the ability to troubleshoot complex technical issues
- Excellent communication skills to effectively interact with global users and resolver groups
- Experience in providing technical support and managing escalations
Preferred Skills & Qualifications
Day-to-Day Responsibilities
Company Benefits & Culture
For immediate consideration please click APPLY to begin the screening process with Alex.
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It Support Specialist • Parsippany, NJ